Quincy Anthony
Brandywine
Summary
Dynamic Security Project Manager with a proven track record at GardaWorld Security, adept in compliance management and security planning. Recognized for enhancing team performance through effective training and communication. Skilled in incident investigation and creative problem solving, driving continuous improvement and fostering a culture of safety and vigilance.
Experienced with coordinating and managing security projects to ensure timely delivery and compliance. Utilizes strong project management skills to oversee risk assessment, resource allocation, and stakeholder communication. Knowledge of security protocols and industry standards ensures successful execution and completion of projects.
Overview
18
18
years of professional experience
Work History
Security Project Manager
GardaWorld Security
02.2020 - Current
- Ensured regulatory compliance by staying updated on industry standards and incorporating best practices into projects.
- Championed employee training programs to raise awareness of emerging threats and foster a culture of proactive vigilance.
- Oversaw incident reporting processes to ensure accurate documentation and facilitate continuous improvement efforts.
- Devised contingency plans for potential disruptions or emergencies, ensuring business continuity during unforeseen events.
- Presented regular updates on project status to senior leadership, maintaining transparency and facilitating informed decisionmaking.
- Conducted risk assessments to identify potential threats and develop tailored mitigation strategies accordingly.
- Developed customized security plans for diverse industries, addressing unique challenges and vulnerabilities.
- Enhanced security measures by implementing comprehensive project management strategies for various clients.
Account Manager
Allied Universal Security Services
06.2015 - 01.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Security Operations Manager
Commando K9
09.2007 - 11.2015
- Promoted a culture of safety and security awareness among all employees through targeted training, communication campaigns, and ongoing support initiatives.
- Managed budgets for security expenses, prioritizing investments in equipment and technology upgrades where necessary.
- Streamlined communication channels among security personnel for faster incident response and resolution.
- Maintained detailed records of all security-related events, providing valuable data for future risk assessments and strategic planning initiatives.
- Mentored junior staff members in best practices for effective security management, fostering professional growth within the team.
- Implemented a comprehensive emergency response plan, improving preparedness for various crisis situations.
- Led incident investigations and debriefs, identifying areas of improvement and implementing corrective actions as needed.
- Reviewed access control measures regularly to minimize unauthorized entry into restricted areas while maintaining ease of use for authorized personnel.
- Developed customized training programs tailored to unique needs of the organization, enhancing staff competencies in key areas related to their roles.
- Enhanced overall facility safety by conducting regular audits of security equipment and systems.
- Ensured regulatory compliance by staying up-to-date on industry standards and guidelines governing physical security operations.
- Improved security operations efficiency by implementing new protocols and procedures.
- Conducted regular risk assessments to identify potential vulnerabilities and develop appropriate countermeasures.
- Developed strong relationships with local law enforcement agencies to enhance collaboration and information sharing.
- Monitored surveillance systems to quickly respond to potential breaches or incidents, maintaining a secure environment at all times.
- Reduced response times for security incidents with thorough staff training and resource allocation.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Responded swiftly to security incidents and effectively resolved security issues.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Coordinated with IT personnel regarding security of digital assets and information systems.
Education
Various
John F. Kennedy High
New Orleans, LA09-1993
Skills
- Project scheduling
- Physical security
- Access control management
- Compliance management
- Intrusion detection
- Penetration testing
- Security planning
- Security training
- Daily incident reporting
- General security
- CCTV monitoring
- Security team management
- Safety and security regulations
- CCTV experience
- Schedule management
- Security screening
- Emergency planning
- Site visits
- Security officer development
- Training management
- Training oversight
- Emergency response
- Employee performance evaluation
- Surveillance systems
- Effective communication
- Active listening
- Adaptability and flexibility
- Creative problem solving
- Decision-making
- Incident investigation
- Staff leadership
- Crowd control
Accomplishments
- Supervised/Managed teams of 20 to 100 plus staff members over course of 24 years of working in security.
- Received numerous leadership and customer service awards throughout security career
Manager Of The Month 2024
Awarded Garadworld Manager Of The Month in January of 2024 in addition to 13 Customer First Service awards from 2020 to 2025.
Timeline
Security Project Manager
GardaWorld Security
02.2020 - Current
Account Manager
Allied Universal Security Services
06.2015 - 01.2019
Security Operations Manager
Commando K9
09.2007 - 11.2015
Various
John F. Kennedy High
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