Quincy Bogan
Los Angeles,CA
Summary
Accomplished Light Rail Operator at Los Angeles Metropolitan Transportation Authority, recognized for enhancing passenger safety and satisfaction. Expert in train control systems and adept at customer service, reducing incidents by adhering to safety protocols. Proven leader with strong teamwork skills, ensuring seamless operations and accessibility for all passengers.
Overview
19
19
years of professional experience
Work History
Light Rail Operator
Los Angeles Metropolitan Transportation Authority
10.2015 - Current
- Reduced accidents and safety incidents through strict adherence to standard operating procedures and consistent vigilance while operating the train.
- Promoted accessibility for all passengers by adhering to guidelines for accommodating individuals with disabilities or special needs when boarding or finding seating on the train.
- Upheld cleanliness standards within the train cabin through regular trash removal and reporting any necessary repairs or maintenance issues to appropriate personnel.
- Maintained safety standards by strictly adhering to operating procedures, following traffic signals, and staying alert to any hazards on the tracks.
- Coordinated with fellow operators during shift changes, ensuring a smooth transition and continuity of service for passengers.
- Improved passenger satisfaction by providing timely and accurate route information, maintaining a friendly demeanor, and addressing concerns promptly.
- Operated streetcar safely by carefully observing city, state and federal laws.
- Monitored lights indicating obstructions or other trains ahead and watched for car and truck traffic at crossings to stay alert to potential hazards.
- Adhered to FCC regulations when operating streetcar communication systems to announce stops and special circumstances to riders.
Bus Operator
Los Angeles Metropolitan Transportation Authority
10.2015 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Worked different route every day based on changing passenger locations and destinations.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
Manager
Burger King
06.2007 - 04.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Associate of Arts - Criminal Justice
Los Angeles Southwest College
Los Angeles, CA06-2026
High School Diploma -
Simon Rodia High School
Los Angeles, CA06-2010
Skills
- Train control systems
- Train operation expertise
- Timetable adherence
- Vehicle inspection proficiency
- Stress tolerance
- Mechanical troubleshooting
- Incident reporting
- Environmental awareness
- Radio communication
- Signal interpretation
- Yard operations
- Safety rules and regulations
- On-board inspections
- Brake control operation
- Safety procedures
- Passenger trains
- Customer service
- Teamwork and collaboration
- Public transit operations
- Multitasking Abilities
- Passenger safety
Timeline
Light Rail Operator
Los Angeles Metropolitan Transportation Authority
10.2015 - Current
Bus Operator
Los Angeles Metropolitan Transportation Authority
10.2015 - Current
Manager
Burger King
06.2007 - 04.2009
Associate of Arts - Criminal Justice
Los Angeles Southwest College
High School Diploma -
Simon Rodia High School