Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quincy Bynum

Round Rock

Summary

Customer Service Manager with 17+ years of extensive expertise in troubleshooting, logistics, and team leadership. Adept at coaching and developing staff, overseeing projects, and implementing innovative departmental protocols. Demonstrates a strong commitment to improving customer satisfaction and operational efficiency.

Overview

18
18
years of professional experience

Work History

Provider Service Supervisor

Clearcorrect
03.2016 - Current
  • Support team by answering questions, reviewing calls, and handling escalated issues, ensuring smooth operations.
  • Train new hires and develop departmental protocols, enhancing team efficiency and performance.
  • Oversee special projects, ensuring timely completion and alignment with departmental goals.
  • Manage inbound/outbound calls and troubleshoot issues, maintaining high service standards.
  • Coach employees, fostering skill development and continuous improvement.
  • Streamlines communication by effectively coaching and mentoring service representatives, enhancing overall team performance.
  • Facilitates seamless onboarding and continuous training for new hires, fostering a culture of growth and teamwork.

Retention Trainer

Protect America
05.2011 - 02.2016
  • Managed billing inquiries and resolved issues, enhancing customer satisfaction and retention.
  • Trained new employees on product knowledge and retention techniques, improving team performance.
  • Oversaw building and shipping department, ensuring timely and accurate deliveries.
  • Handled inbound and outbound calls, providing comprehensive support and troubleshooting.
  • Guided customers through equipment installation, ensuring proper setup and usage.

Duplicate Repair Services Project Lead

Cat Logistics
08.2006 - 07.2008
  • Led department operations, managing daily functions and overseeing repair and shipping of duplicate devices.
  • Implemented process improvements, ensuring accurate documentation and handling of duplicate repairs.
  • Trained and coached new employees, enhancing team efficiency and performance.
  • Maintained detailed logs of all repairs, ensuring transparency and accountability.
  • Resolved technical issues, ensuring timely and effective troubleshooting.

Education

Associate of Applied Science - Sign Language Interpretation

McLennan Community College
Waco, TX
12.2010

Skills

  • Healthcare Industry Knowledge
  • Operational Efficiency
  • Motivational Skills
  • Provider Relations
  • Employee Coaching
  • Call center experience
  • Complaint Handling
  • Policy understanding
  • De-Escalation Techniques
  • Customer Service
  • Teamwork and Collaboration
  • Team Leadership

Timeline

Provider Service Supervisor

Clearcorrect
03.2016 - Current

Retention Trainer

Protect America
05.2011 - 02.2016

Duplicate Repair Services Project Lead

Cat Logistics
08.2006 - 07.2008

Associate of Applied Science - Sign Language Interpretation

McLennan Community College

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Quincy Bynum