QUINCY CHIN
Everett,WA
Summary
Supportive Team player with over 20 years of experience. I have honed my skills in relationship building, negotiation, and customer satisfaction. In my most recent role, I consistently met and exceeded sales quotas by leveraging a combination of strategic prospecting, active listening, and solution-based selling techniques. My ability to understand client needs and tailor solutions accordingly has led to numerous successful deals and long-term partnerships. One of my greatest strengths is my adaptability. I thrive in fast-paced environments and am adept at quickly understanding product features and benefits to effectively communicate value propositions to diverse clientele. Additionally, my strong communication skills allow me to build rapport with clients and colleagues alike, fostering positive working relationships and driving team success.
Overview
31
31
years of professional experience
Work History
Sales Associate
AT&T
Everett, WA
01.2019 - Current
- Generated advertising brochure for vendor use
- Built diverse and consistent sales portfolio
- Helped customers locate products and checked store system for merchandise at other sites
- Recorded accurate and efficient records in customer database
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Answered customer questions about sizing, accessories, and merchandise care
- Kept detailed records of daily activities through online customer database
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Managed returns, exchanges and refunds in accordance with store policy
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Calibration of old phones, assemble new products
Store Manager
Wawa Food Markets
Millville, NJ
01.2015 - 01.2019
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Mitigated business risks by working closely with staff members and assessing performance
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Reviewed blueprint of store remodel
- Trained and guided team members to maintain high productivity and performance.
Field Artillery
US Army
Ft. Stewart, GA
03.1993 - 09.1997
- Leveraged quality control and production knowledge to improve base and field operations
- Coordinated soldier employment and training
- Operated in reduced visibility environments using infrared and starlight-enhancing night vision devices and targeting
- Managed and motivated soldiers to optimize routine procedures and effectively complete special projects with discipline and knowledgeable approaches
- Disassembled firearms
- Oversaw weapon use during combat missions
- Checked combat plans and assigned correct equipment.
Education
No Degree - General Studies
Rutgers, The State University of New Jersey
High School Diploma -
Millville Senior High School
Skills
- Time Management
- Relationship Building
- Goal Oriented
- Product Knowledge
- Problem Solving
- Order Processing
- Inventory Control
- Client Account Management
- Policy and Procedure Adherence
- Energetic self-starter
- Client Service
- Outgoing Personality
- Flexible Schedule
- Cash Handling Accuracy
- Store Opening and Closing
- Retail merchandising expertise
- B2B sales and customer service
- Exceptional customer service
- Written and oral communication skills
- Positive and professional
- Conflict Resolution
- POS System Operation
- Excellent communication skills
- Product Recommendations
- Reliable and punctual
Accomplishments
- 3rd Highest Sales in PAC States Market
- Hometech Protection Sales Top Seller
- #2 Overall Achievement award on PAC States Market
References
References available upon request.
Timeline
Sales Associate
AT&T
01.2019 - Current
Store Manager
Wawa Food Markets
01.2015 - 01.2019
Field Artillery
US Army
03.1993 - 09.1997
No Degree - General Studies
Rutgers, The State University of New Jersey
High School Diploma -
Millville Senior High School
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