Quincy Cooper
Winter Haven,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager, Operational Support
CSL Plasma
Pinellas Park, FL
10.2022 - Current
- Reviewed standard operating procedures and quality assurance regulations to refine production processes or update for conformity to new regulations or policies.
- Trained and developed employees in effort to contribute to overall professional growth.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Trained externally hired Center Managers and Quality Assurance Managers to be Subject Matter Experts.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Developed feedback to Technical Learning & Development about process updates
- Mentored team members to succeed and advance within department and company.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Established procedures and quality standards.
Center Director
Freedom Plasma
Lancaster, Pennsylvania
03.2022 - 08.2022
- Hired and coached staff on all center policies and procedures to effectively handle KPI's
- Maintained compliance with legal requirements and applicable guidelines.
- Connected with donors and developed strategies to achieve collection and customer service goals.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Hired, coached and mentored team 31 Operation employees and 3 Quality Technicians.
- Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.
Assistant Center Manager
CSL Plasma
Orange City, FL
07.2021 - 03.2022
- Motivated and led team members to work together to achieve targets.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
- Assessed, optimized and elevated operations to target current and expected demands.
- Trained, managed and motivated employees to promote professional skill development.
- Directed all day-to-day operations of the facility to provide safe and enjoyable guest experience.
- Kept the facility clean, safe and well-organized to maximize productivity and provide professional impression to all donors.
- Oversaw operations at high-volume and ensured variances were being met.
Management Trainee of Operations
CSL Plasma
Tallahassee, FL
12.2020 - 07.2021
- Collaborate with Center Management to ensure the day-to-day activities of Center operations are compliant with Standard Operating Procedures (SOP’s) and applicable federal and local regulations.
- Learn and understand all Center financial responsibilities including annual budgets and monthly financial analysis.
- Collaborate with Center Management in collecting and analyzing KPI’s to support continuous improvement and meet Center established production goals.
- Learn to collect and analyze data to maintain and improve Center quality, efficiency and profitability.
Quality Specialist
CSL Plasma
Orange City
04.2020 - 11.2020
- Responsible to initiate, investigate and close Track-wise reports in a timely manner.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Confirm through follow-up, to ensure appropriate corrective action was initiated, implemented, and effective.
- Perform center records QA review to ensure thoroughness, accuracy and timeliness of required information.
- Initiate investigation and ensure documentation of regulatory deficiencies.
- Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
Children’s Director
First United Methodist Church of Lake Alfred
Lake Alfred, FL
07.2015 - 03.2020
- Oriented, trained, and directed staff to achieve objectives.
- Oversaw staff, financials and key performance indicators to manage business operations.
- Cultivated and maintained positive relationships with employees and freelance personnel.
- Recruited, trained and managed volunteers.
- Developed department performance goals and methods for achieving milestones.
- Prepared annual budgets for business.
Education
MBA - Health Administration
Southern New Hampshire University
Hooksett, NH06.2023
Bachelors Applied Science - Supervision & Management
Daytona State College
2021
Associates of Arts Degree -
Daytona State College
2020
EMT Certification -
Daytona State College
2020
Phlebotomy Certificate -
Traviss Technical College
2018
Diploma -
Auburndale High School
2015
Skills
- Excel, Power-point, Microsoft Word and familiar with Spreadsheet Database
- Strong Interpersonal skills
- CPR Certified
- Medical Terminology
- Can slightly speak and understand Spanish
- Team Leadership
- Customer Relations
- Staff Management
- Employee Training
- Product Knowledge
- Key Performance Indicators (KPIs)
- Procedural Improvements
- Operations & Quality Oversight
- Attention to Detail
- Quality Systems
- Analytical Problem-Solving
- Regulatory Compliance
- Exceptional customer service
- Internal Audits
- Risk Analysis and Mitigation
- Quality Assurance Experience
Certification
- Robotic Process Automation Strategy for Business Leaders
- Data Analytics Core Concepts
- Inbound Marketing
- BLS/CPR Certified, Skilled in Medical Terminology, Aids and Domestic Violence Certificate.
Accomplishments
- Making A difference 2 time winner - CSL Plasma
- Graduate of CSL Plasma Pinnacle Program
- College Honors Graduate
Languages
Spanish
English
Timeline
Assistant Manager, Operational Support
CSL Plasma
10.2022 - Current
Center Director
Freedom Plasma
03.2022 - 08.2022
Assistant Center Manager
CSL Plasma
07.2021 - 03.2022
Management Trainee of Operations
CSL Plasma
12.2020 - 07.2021
Quality Specialist
CSL Plasma
04.2020 - 11.2020
Children’s Director
First United Methodist Church of Lake Alfred
07.2015 - 03.2020
MBA - Health Administration
Southern New Hampshire University
Bachelors Applied Science - Supervision & Management
Daytona State College
Associates of Arts Degree -
Daytona State College
EMT Certification -
Daytona State College
Phlebotomy Certificate -
Traviss Technical College
Diploma -
Auburndale High School
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