Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quincy Dickson

Eugene,OR

Summary

Proven leader with a track record of operational excellence at Hawiian Time, adept in team building and operations management. Enhanced sales and profitability through strategic initiatives, demonstrating exceptional problem resolution and customer relations skills. Trained and mentored staff, achieving significant improvements in productivity and performance metrics.

Overview

4
4
years of professional experience

Work History

General Manager

Hawiian Time
07.2022 - 10.2024
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Crew Member

Hardees
12.2021 - 04.2022
  • Accurately operated cash register to process customer payments.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member Cook

Kentucky Fried Chicken
11.2020 - 12.2021
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Trained new crew members on proper cooking techniques, food safety practices, and company policies.
  • Prepared food items according to recipe to drive quality and consistency.
  • Kept kitchen up to code for health and safety inspections.

Education

High School Diploma -

Churchill High School
Eugene, OR
06-2022

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Time Management
  • Customer Relations
  • Employee Scheduling

Timeline

General Manager

Hawiian Time
07.2022 - 10.2024

Crew Member

Hardees
12.2021 - 04.2022

Crew Member Cook

Kentucky Fried Chicken
11.2020 - 12.2021

High School Diploma -

Churchill High School

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Quincy Dickson