Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Quincy Duckworth

Quincy Duckworth

Tacoma,WA

Summary

Experienced Project Manager with over seven years of expertise in designing and executing tailored project plans for small and medium-sized companies. Proven track record in handling complex projects, collaborating with C-suite stakeholders, and driving increased project revenue. Specialized in Critical Path Project Management (CPM) and proficient in customer relationship management (CRM). A unique blend of creativity and strategic insight, with proficiency in Adobe Creative Cloud, Content Creation, and Content Marketing. Demonstrates strong soft skills in leadership, communication, creative direction, and problem-solving. I'm committed to optimizing every interaction and outcome, with an overarching mission to empower organizations for seamless operational scale and unprecedented success.

Overview

17
17
years of professional experience

Work History

Information Technology Project Manager

Executech
09.2022 - 08.2023
  • Utilize critical path methodology to meticulously plan, schedule, and monitor IT projects, ensuring 95% on-time project completion on or before scheduled deadlines.
  • Oversaw daily activities, collaborating with Professional Services Engineers to implement information technology projects mitigating 95% of identified risks and bottlenecks, and implemented strategies to address project delays.
  • Maintain Professional Services team schedules and optimized utilization, aligning resources for streamlined project execution achieving resource utilization efficiency of 90%.
  • Field new orders, initiate projects, and leverage expertise in various IT tools, software development, system integration, and infrastructure management.
  • Scheduled internal and external kickoff meetings to ensure complete knowledge of customer requirements.
  • Draft detailed Scopes of Work (SOW) and gathered estimates, collaborating with procurement for project quotes and necessary hardware and software. Work closely with Professional Services Engineers to finalize SOW.
  • Outlined project plans with detailed milestones, utilizing Precedence Diagrams for time-sensitive task identification, dependencies, and efficient resource allocation.
  • Fostered cross-functional collaboration, maintained clear communication channels, and engaged stakeholders while maintaining positive relationships to ensure project success.
  • Regularly monitored project timelines and reallocated resources to keep projects on schedule while regularly assessing customer satisfaction with customer satisfaction score of 9.
  • Negotiated and managed project budgets that continuously came under by 10%.
  • Analyzed and assessed customer requirements to develop effective IT project plans.

Sales Development Representative

Outreach.io
05.2022 - 08.2022
  • Successfully met 100% KPI metrics, executed 115 cold calls, and averaged 80% meeting show rate for meetings booked.
  • Prospected clients via Salesforce, LinkedIn Sales Navigator, ZoomInfo, Seismic, Workramp, web search, and Outreach.io for comprehensive research and effective networking with potential customers.
  • Demonstrated adept pipeline management and collaborated with Account Executives to facilitate qualifying meetings.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Developed and maintained positive relationships with key decision-makers and influencers.

Founder

Juice And Flowers Co. - Self Employed
07.2020 - 07.2021
  • Social media content creation to attract buying customers.
  • Led development of our Minimum Viable Product (MVP) and closely monitored its journey from inception to completion, ensuring timely delivery of sales orders.
  • Championed cold-pressed juice manufacturing.
  • Oversaw product development lifecycle, from conceptualization to production.
  • Monitored and ensured quality and consistency MVP.
  • Employ social media, content marketing, and other digital tools to promote Juice and Flowers Co..

CX Project Manager

Lumicor
04.2014 - 04.2020
  • Efficiently managing projects with budgets ranging from $100K to $1MM.
  • Identified and achieved schedule milestones by formalizing comprehensive scopes of work, ensuring timely delivery of deliverables, and minimizing project risks.
  • Led planning of work schedules, reviewing construction drawings, issuing closeout documentation, handling change order requests, and qualified purchase agreement terms.
  • Led cross-departmental feasibility kickoff meetings, ensuring project completion, efficient scheduling, and optimized procurement with minimal oversight
  • Developed and implemented project plans and budgets to ensure successful execution that grew overall revenue by 20%.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.

Logistic Broker

Sherman Brothers Heavy Trucking
07.2013 - 04.2014
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Created transportation contracts and related documentation according to strict DOT regulations.
  • Negotiated contracts with 90% conversion rate to maximize carried loads.
  • Evaluate carrier performance and ensure adherence to contractual agreements.
  • Coordinate with various stakeholders, including shippers, carriers, dispatchers, and warehouse personnel.
  • Resolved issues, such as delays, damages, or other disruptions.
  • Work to find solutions and maintain positive relationships with clients and carriers.
  • Monitor and analyze financial performance against set goals.
  • Generated leads and acquired new clients with lead quality of 85%.
  • Build and maintain strong relationships with clients to understand their transportation needs.

Assistant Store Manager

Famous Footwear
01.2011 - 07.2013
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Store Manager

Ifloor Smoothcorp
11.2006 - 03.2009
  • Negotiated contracts to maximize revenue and maintained 40% profit margin.
  • Actively assisted sales team in identifying and expanding prospects within a territory, and communicating monthly/quarterly goals to the Sales Director
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Bachelor of Arts - Business Administration

The Evergreen State College, Tacoma, WA
03.2017

Associate of Arts - Communications

Green River Community College, Auburn, WA
03.2015

Skills

  • Critical Path Project Management
  • Business Process Re-Engineering
  • Contract Management
  • Budget Administration
  • Change Management Process
  • Information Technology Management
  • Microsoft 365
  • Adobe Creative Cloud
  • Customer Relationship Management
  • Inbound and Outbound Marketing
  • Content Marketing
  • Social Media Marketing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Information Technology Project Manager - Executech
09.2022 - 08.2023
Sales Development Representative - Outreach.io
05.2022 - 08.2022
Founder - Juice And Flowers Co. - Self Employed
07.2020 - 07.2021
CX Project Manager - Lumicor
04.2014 - 04.2020
Logistic Broker - Sherman Brothers Heavy Trucking
07.2013 - 04.2014
Assistant Store Manager - Famous Footwear
01.2011 - 07.2013
Store Manager - Ifloor Smoothcorp
11.2006 - 03.2009
The Evergreen State College - Bachelor of Arts, Business Administration
Green River Community College - Associate of Arts, Communications

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Quincy Duckworth