Quincy Gardner
Fort Gordon
Summary
Dynamic IT professional with extensive experience at the Army, excelling in operational efficiency and threat detection. Proven track record in optimizing enterprise networks and enhancing system performance. Skilled in SOP writing and proactive troubleshooting, ensuring high availability of mission-critical systems while training teams to improve response times and resilience.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Recent graduate with foundational knowledge in Computer Technology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Operations Tech
Army
08.2025 - Current
- Managed and maintained brigade‑level enterprise networks supporting thousands of users across multiple enclaves.
- Administered and optimized core services including Active Directory, Group Policy, DNS, DHCP, SQL, SharePoint, and MECM.
- Ensured high availability and reliability of mission‑critical systems through proactive monitoring and structured troubleshooting.
- Designed and implemented secure, scalable network architectures aligned with Army and DoD cybersecurity standards.
- Led modernization efforts to improve system performance, reduce downtime, and enhance overall network resiliency.
- Integrated new technologies into existing environments, ensuring compatibility, stability, and long‑term supportability.
- Served as the senior technical expert for diagnosing and resolving complex enterprise‑level outages.
- Provided clear guidance to teams during high‑pressure incidents, ensuring rapid restoration of services.
- Developed repeatable troubleshooting workflows that improved response times and reduced recurring issues.
- Trained Soldiers and junior warrant officers on enterprise systems, network fundamentals, and structured troubleshooting methods.
- Ensured compliance with cybersecurity, IA, and RMF requirements across all supported systems.
- Managed lifecycle replacement, asset accountability, and configuration management for critical IT infrastructure.
Senior IT Support Tech / COMSEC Account Manager
Army
01.2022 - 08.2025
- Served as the senior technical authority for brigade‑level IT operations, providing expert support across networks, systems, and enterprise services.
- Led troubleshooting for complex outages, restoring mission‑critical systems with minimal downtime and ensuring continuity of operations.
- Coordinated with installation and external agencies to obtain required KOPSET/HOPSET information for mission communications.
- Built and validated frequency plans and supporting configurations to ensure reliable, synchronized communications across units.
- Provided technical oversight to ensure all communication systems were properly aligned, updated, and mission‑ready.
- Authored and maintained technical SOPs, configuration guides, and workflow documentation to standardize operations and improve efficiency.
- Developed repeatable processes for troubleshooting, system maintenance, and service restoration, reducing response times across the brigade.
- rained Soldiers and junior warrant officers on enterprise systems, network fundamentals, troubleshooting methodologies, and helpdesk operations.
- Provided senior‑level guidance to staff sections, ensuring technical decisions aligned with mission requirements and cybersecurity standards.
- Oversaw lifecycle management, asset accountability, and configuration control for critical IT infrastructure.
- Implemented structured documentation practices that improved continuity, training, and compliance.
Information Systems Technician
Mississippi National Guard
02.2013 - 01.2022
- Operates as the senior Signal Systems Technician, serving as the primary system administrator responsible for maintaining the unit’s enterprise IT environment.
- Manages Active Directory operations, ensuring users, computers, and organizational units are configured with correct permissions, policies, and access parameters to support daily mission requirements.
- Provides brigade‑level helpdesk support, resolving escalated Tier II/III issues involving network connectivity, authentication, enterprise services, and system performance.
- Performs senior‑level IT administration across servers, network devices, and mission systems, ensuring high availability and reliability for all supported users.
- Coordinates KOPSET/HOPSET requirements with installation and external agencies, ensuring communication systems are properly aligned and mission‑ready.
- Oversees the shipment, accountability, and movement of more than $100,000 worth of communications and IT equipment during major training events and rotations.
- Supports the operation, configuration, and readiness of server stacks, validating system functionality prior to field exercises and mission‑critical operations.
- Builds and maintains communications infrastructure for mobile command teams, integrating network services and mission systems to ensure seamless connectivity in dynamic environments.
- Develops and authors technical SOPs, configuration guides, and workflow documentation to standardize operations and improve efficiency across the organization.
- Consistently ranks in the top 10% of all military information technology schools and advancement courses, demonstrating strong technical proficiency and rapid learning ability.
Information Technology Specialist
Department Of Information Management
11.2017 - 05.2019
- Operated as a system administrator responsible for ensuring full functionality of user systems, enabling personnel to perform daily job functions without interruption.
- Installed, configured, and updated software applications based on user requirements, ensuring compatibility, security, and compliance with organizational standards.
- Managed user accounts and credentials in Active Directory, ensuring proper access, permissions, and authentication for all supported personnel.
- Collaborated with team members to install, configure, and maintain operating systems across the enterprise, ensuring systems remained current and fully supported.
- Served as a Tier 2 administrator, diagnosing and resolving escalated technical issues involving hardware, software, and network connectivity.
- Identified issues requiring higher‑level support and escalated them appropriately, ensuring timely resolution and minimal impact on operations.
- Completed more than 150 work orders annually, consistently meeting performance standards and maintaining accurate documentation of all actions taken.
- Maintained accountability of over $200,000 in IT equipment, ensuring proper tracking, storage, and lifecycle management in accordance with federal property regulations.
Education
Associate of Science - Computer Technology
American Public University
Charleston, WV12-2024
Skills
- Operational efficiency
- Assembly processes
- Production scheduling
- Preventive Maintenance
- SOP writing
- Threat detection
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
Certification
Comptia Coud+
Comptia Sec+
Software Center Administrator
Timeline
Data Operations Tech
Army
08.2025 - Current
Senior IT Support Tech / COMSEC Account Manager
Army
01.2022 - 08.2025
Information Technology Specialist
Department Of Information Management
11.2017 - 05.2019
Information Systems Technician
Mississippi National Guard
02.2013 - 01.2022
Associate of Science - Computer Technology
American Public University