Summary
Overview
Work History
Education
Skills
Timeline
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Quincy Jimmerson

Lone Star

Summary

Knowledgeable and dedicated customer service professional with extensive experience in insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Retention Department

Verizon Wireless
04.2022 - 09.2023
  • Analyze client accounts to determine the best strategy to help clients achieve financial freedom as quickly as possible.
  • Understand other aspects of revenue cycle management (such as benefits, authorizations, billing) to identify any front-end errors and take steps to correct.
  • Meeting customer needs: Understanding customer needs and promoting products or services to meet those needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Leveraged strong communication skills to clearly articulate product features, benefits, and pricing options to clients during calls or emails.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Claim Adjuster

State Farm
06.2018 - 09.2021
  • Investigating, evaluating and settling insurance claims.
  • Determining whether the insured’s policy covers the claimed loss.
  • Deciding an appropriate amount the company should pay out.
  • Ensuring that claims are not fraudulent.
  • Contacting a claimant’s employers or doctors for additional information if the claim is questionable.
  • Conferring with legal counsel when needed.
  • Negotiating settlements and authorizing payments.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.

Pharmacy Benefit Manager/ License Health Insurance Agent

Optum (Blue Cross Blue Shield)
05.2014 - 01.2018
  • Helped guide members through their benefits information (Deductible, Out of pocket, etc.) and answered questions appropriately.
  • Provided quotes to members with an estimated cost of medications when using Prime Mail, mail order pharmacy vs
  • Local pharmacy.
  • Educate customers on each type of insurance coverage and make recommendations based on their needs.
  • Maintain all insurance documents in a confidential way.
  • Evaluate current insurance policies and recommend additional coverage when needed.
  • Established, developed and maintained positive business and customer relationships.

Customer Service

24/7 Intouch (Netflix)
04.2012 - 05.2014
  • Educate customers regarding their account, interest accruals, late fees, payment options and account management options.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.

Education

No Degree - Nursing

NTCC
Mount Pleasant, TX

High School Diploma -

Ore City ISD
Ore City, TX
05.2009

Skills

  • Retention strategies knowledge
  • Sales Quota Achievement
  • Call Documentation
  • Order and Refund Processing
  • Calm Under Pressure
  • Remote Office Availability
  • Account updating
  • Product Sales
  • Quality Control
  • Customer Data Confidentiality
  • Understanding of sales retention
  • Computer Skills

Timeline

Customer Retention Department

Verizon Wireless
04.2022 - 09.2023

Claim Adjuster

State Farm
06.2018 - 09.2021

Pharmacy Benefit Manager/ License Health Insurance Agent

Optum (Blue Cross Blue Shield)
05.2014 - 01.2018

Customer Service

24/7 Intouch (Netflix)
04.2012 - 05.2014

No Degree - Nursing

NTCC

High School Diploma -

Ore City ISD

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Quincy Jimmerson