Quincy Smith
Hampton,GA
Summary
Customer service professional prepared for this role with strong ability to communicate effectively and solve problems. Known for teamwork, adaptability, and achieving results. Reliable and flexible with changing needs. Skilled in conflict resolution, active listening, and fostering positive customer relationships.
Overview
10
10
years of professional experience
Work History
Customer
Internal Revenue Service, IRS
06.2024 - Current
- Navigated complex CRM systems effectively to access essential customer data during interactions.
- Managed high call volumes, maintaining a professional demeanor and ensuring prompt resolutions.
- Develops, analyzes and evaluates information involving the research of records.
Customer Service Representative
Forward Air
09.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Terminal Clerk
Estes Express
02.2023 - 08.2023
- Received, sorted, and distributed incoming mail and packages.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained updated knowledge of operational procedures, staying informed on industry changes or regulatory updates.
Customer Service Representative
Saddle Creek Logistics
09.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Make sure drivers had the correct paperwork for the correct loads.
Customer Service Representative
Shippers Warehouse
05.2015 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Scheduled Appointments.
Education
Associate of Arts - Business Administration And Management
Strayer University
Morrow, GA06-2021
Skills
- Microsoft Office
- Multi-line phone proficiency
- Wms
- As400
- Sap
- Red Prairie
- Email management
Timeline
Customer
Internal Revenue Service, IRS
06.2024 - Current
Customer Service Representative
Forward Air
09.2023 - 06.2024
Terminal Clerk
Estes Express
02.2023 - 08.2023
Customer Service Representative
Saddle Creek Logistics
09.2022 - 02.2023
Customer Service Representative
Shippers Warehouse
05.2015 - 09.2022
Associate of Arts - Business Administration And Management
Strayer University
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