Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Quincy M.L. Harris

Katy,TX

Summary

A genuine and authentic leader with a strong background in fast-paced, customer-focused environments. Proven track record of leading under pressure, training teams, and delivering standout service that drives repeat business. Ready to bring high energy, integrity, and a passion for excellent customer interaction. Well versed in excel spreadsheet templates, schedule planning, inventory management, customer service relations, and creating financial plans.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Expeditor

The Iberian Pig
08.2023 - 03.2025
  • Coordinated main line expo of 300-480 customer courses daily and dispatched over 450 tickets per shift.
  • Trained over 10 new hires on procedures, food safety protocols, and created systems that streamlined communication between kitchen and front of house teams.
  • Streamlined project delivery by efficiently managing material expediting processes and ensuring timely delivery of critical items.
  • Developed comprehensive expediting plans for each project, outlining priorities, milestones, and deadlines to ensure successful execution.

BREAKFAST SERVER

JEAN-GEORGES DRUSIE AND DARR
09.2022 - 07.2023
  • Oversaw service to an average of 90+ customers per shift during peak times.
  • Operated POS & CRM system and entered 40+ orders per hour with zero errors.
  • Assisted in training 15+ new staff to technical systems and Jean-Georges standard requirements.

OPERATIONS COORDINATOR

MSTREET ENTERTAINMENT GROUP
01.2021 - 08.2022


  • Spearheaded resolutions with suppliers and ensured compliance with health & safety laws.
  • Managed vendor relations with sales representatives to secure high-quality sample products and negotiated pricing.
  • Entrusted as central liaison to uphold MStreet’s standards of excellence, improve operational workflows, and enhance communication between departments.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Boosted productivity by establishing effective communication channels between departments.
  • Streamlined operations by implementing efficient processes and procedures.

Food Prep Manager

The Urban Juicer
04.2018 - 08.2021
  • Provided ongoing training for team members on new techniques, tools, and best practices, enhancing overall skill levels within the department.
  • Assisted with hiring decisions by participating in interviews and providing input on potential new hires'' skills and experience levels.
  • Assisted with catering events as needed, demonstrating adaptability during high-pressure situations while maintaining quality standards.
  • Conducted regular performance evaluations for team members, recognizing strengths and identifying areas for growth and improvement.

Team Captain

Zaxby's Chicken Fingers & Buffalo Wings
06.2017 - 05.2018
  • Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
  • Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
  • Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
  • Enhanced team performance by implementing effective communication and collaboration strategies.
  • Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.

Cashier Team Lead

Taco Bell
04.2016 - 06.2017
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Education

High School - International Baccalaureate Diploma

Hunters Lane High School
Nashville, TN
05-2018

Skills

  • Shipping and receiving
  • Demand forecasting
  • Production scheduling
  • Cost reduction strategies
  • Team member training
  • Strong organization
  • Guest service
  • Shipment scheduling
  • Kitchen operations
  • Food presentation
  • Food quality standards
  • ERP systems
  • Scheduling
  • Quality control
  • Menu memorization
  • Restaurant operations
  • Load securing
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Reliability
  • Excellent communication

Certification

  • Tennessee Life Insurance License (Active)
  • Recognized by Michelin star chef Jean-George as one the top servers, company wide

Timeline

Lead Expeditor

The Iberian Pig
08.2023 - 03.2025

BREAKFAST SERVER

JEAN-GEORGES DRUSIE AND DARR
09.2022 - 07.2023

OPERATIONS COORDINATOR

MSTREET ENTERTAINMENT GROUP
01.2021 - 08.2022

Food Prep Manager

The Urban Juicer
04.2018 - 08.2021

Team Captain

Zaxby's Chicken Fingers & Buffalo Wings
06.2017 - 05.2018

Cashier Team Lead

Taco Bell
04.2016 - 06.2017

High School - International Baccalaureate Diploma

Hunters Lane High School

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