Quincy Mothershed-Value
Omaha,NE
Summary
To obtain a position with a growing company that will utilize my skills of analysis, customer care and financial skills.
Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Versatile Customer Service known for providing exceptional professional service and supporting complex cases. Passionate about promoting lasting customer satisfaction by delivering quality service.
Enthusiastic about helping others get necessary medical/customer support by obtaining authorizations and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
I am a reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Delivery Driver
GoPuff
10.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Customer Service Specialist
Signature Performance
02.2021 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Collections Representative
Bank Of The West
07.2018 - 11.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and applied to customer balances.
- Processed payments and contracts on accounts.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Waitress
Taco Co.
12.2018 - 11.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Telesales Representative
Physcians Mutual
09.2016 - 04.2017
- Answered inbound telephone calls from customers inquiring about Life and Dental insurance to persuasively discuss offerings.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Recorded contact information of customers and potential customers in internal database.
Medical Service Representative
Prime Therapeutics LLC
05.2014 - 02.2016
- Responded to customer requests for products, services, and company information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Finance Specialist
Securities America
12.2013 - 04.2014
- Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
- Reduced process discrepancies through measured implementation of performance reporting and data systems.
- Reviewed and submitted financial documentation and reports to support business financial goals and objectives.
- Monitored and evaluated financial performance and authored and delivered communications.
- Reported financial figures and projections to comply with company budgetary standards.
Education
High School Diploma -
Central High School
Omaha, NE05.2009
Skills
- Customer Relations
- Customer Service Management
- Document Filing
- Medical Insurance
- Sales Expertise
- Microsoft Office
- Microsoft Access
- Time Management
Timeline
Delivery Driver
GoPuff
10.2021 - Current
Customer Service Specialist
Signature Performance
02.2021 - 03.2021
Waitress
Taco Co.
12.2018 - 11.2019
Collections Representative
Bank Of The West
07.2018 - 11.2020
Telesales Representative
Physcians Mutual
09.2016 - 04.2017
Medical Service Representative
Prime Therapeutics LLC
05.2014 - 02.2016
Finance Specialist
Securities America
12.2013 - 04.2014
High School Diploma -
Central High School
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