Quincy Patterson
Concord,NC
Summary
Highly energetic, people-oriented leader, organizer and problem-solver, successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success, excited to contribute at all levels with compassion and care.
Talent in public speaking, outlining and detailed instruction, communication, program administration, operations management and organizational leadership.
Knowledgeable about planning weekly classes, services, team meeting, special events and overnight retreats. Bringing a strong understanding of cultural concerns, social media proficiency and a compassionate nature.
Skilled in program management, teaching and individual and team development.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Youth Director
Elevation Church
2021.05 - 2023.09
- Youth Team Coordinator, Concord - Feb. 2018 - May 2021
- Youth Team Volunteer, Concord - Mar. 2017 - Feb. 2023
- Connected Middle and High School Students and Parents to church campus' youth community through volunteering and small groups
- Built partnering relationships with local area schools and community outreach organizations
- Directed team of 15+ leaders with clear vision, goals, and succinct communication for mission success
- Recruited, developed and encouraged volunteers and parents to provide fellowship and faith building activities for youth.
- Led integration of youth into worship and other ministry areas at church and church events.
- Implemented bible study and faith and life issues and social responsibility topical studies to foster effective ministry for youth education.
- Assisted in creation and implementation of missions strategy for youth to get involved in local and global missions.
- Built lasting relationships with youth and parents or guardians.
- Planned weekly groups as well as special events and overnight retreats.
- Oversaw youth ministry budget and tracked all expenses.
- Scheduled and managed teams of youth volunteers.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Kept program children safe and secure at all times with proactive monitoring strategies.
- Identified and recruited potential volunteer workers.
- Attended staff meetings and provided updates for Youth Department and feedback on other departments to improve operations and experience
Membership Desk Coordinator/Birthday Party Lead
Romp n' Roll
2017.08 - 2020.03
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Consistently led groups of up to 30 children and adults through in party and class settings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Verified customer identification and documentation for compliant transactions.
- Maintained and managed customer files and databases.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Multichannel Transmissions Systems Operator- Maintainer [25Q]
United States Army
2013.01 - 2016.08
- Directed and performed maintenance on communications systems, communications security devices and associated equipment.
- Installed and operated power generators and provided seamless Line-of-Sight communication.
- Troubleshot system stoppages and determined best course of action to maintain system up-time, providing services for 10-plus users simultaneously.
- Monitored system and performance information to support efficient operation.
- Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
Education
Bachelor of Arts - Ministerial Leadership
Southeastern University
Lakeland, FL12.2020
Skills
- High Level of Energy and Enthusiasm
- Public Speaking
- Creativity
- Solution-Focused
- Compassionate Care
- Critical Thinking
- Constructive Feedback
- Professional Relationships
- Detailed
- Ability to reason from multiple perspectives
Certification
References available upon request
Marriage - July 5th, 2013 (I love my wife!)
Timeline
Youth Director
Elevation Church
2021.05 - 2023.09
Membership Desk Coordinator/Birthday Party Lead
Romp n' Roll
2017.08 - 2020.03
Multichannel Transmissions Systems Operator- Maintainer [25Q]
United States Army
2013.01 - 2016.08
Bachelor of Arts - Ministerial Leadership
Southeastern University
References available upon request
Marriage - July 5th, 2013 (I love my wife!)
Awards
- Army Commendation Medal
- Army Achievement Medal
- National Defense Service Medal
- Afghanistan Campaign Medal
- Global War on Terrorism Service Medal
- Army Service Ribbon
Awards
- Army Commendation Medal
- Army Achievement Medal
- National Defense Service Medal
- Afghanistan Campaign Medal
- Global War on Terrorism Service Medal
- Army Service Ribbon
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