Quincy Richardson
Business
Philadelphia,PA
Summary
Forward-thinking Vice President of Operations dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches. Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
9
9
years of professional experience
Work History
Vice President of Operations
Prospect Park Fire Compnay
06.2017 - Current
- Oversaw organizational unit operations to achieve required capacity levels and service reliability
- Modeled internal and external services to emphasize customer and stakeholder importance
- Presented company financial and operational conditions and growth initiative results during earning calls
- Supervised facility operations to promote safety standards and improve service delivery
- Coordinated budget forecasting and sustainability planning activities for new and existing projects
- Reviewed internal systems to control financial and strategic planning activities.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Identified opportunities to improve business process flows and productivity.
Deputy Fire Chief
Prospect Park Fire Company
06.2017 - Current
- Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
- Implemented comprehensive training operations, inspections and performance evaluations.
- Supervised firehouse operations, maintaining inventory and liaising with vendors to secure necessary supplies.
- Supervised cleaning and maintenance of buildings, rooms and equipment.
Delivery Driver
GoPuff
03.2019 - 06.2022
- Completed on-time deliveries by choosing best and most efficient routes
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Exceeded service objectives by applying proven customer service
- Company and sales best practices
- Helped 25 customers everyday by approaching conversations with positive attitude.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
MANAGER
Rite Aid
04.2017 - 06.2019
- My Responsibility at rite aid is to ensure all customers are being satisfied with there service, making sure my sales floor is properly neat and clean and product is available to all my customers
- Organized daily deposits into the safe, organized all inventory and overstock, ensure all planograms are printed on time and correctly
- Responsible for handling all customer relations and concerns about the each department in the store and ensuring the team is highly aware
- Trained and guided team members to maintain high productivity and performance metrics
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Performed 6 month reviews assessing each employee's performance and developed improvement plans
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Hired, trained and mentored staff to maximize effectiveness
- Reconciled daily sales transactions to balance and log day-to-day revenue with [Software]
- Analyzed and interpreted store trends with Microsoft to facilitate planning
- Scanned and entered new inventory, updated numbers and investigated variances
- Strengthened inventory processes to balance supply needs with budget and space limitations
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Handled day-to-day receiving overseeing more than 700 products per day.
Security Account Manager
Allied Barton Security
04.2014 - 01.2017
- Recorded incident reports with detailed accounts of occurrences
- Supervised grounds, employee entrances and exits and ground levels
- Assessed ongoing risk factors and suggested improvements to senior management
- Optimized planning and allocation of resourced by organizing security and administrative programs, business management operations and inventory control
- Implemented security measures, which resulted in 75% decrease in incidents
- Created balanced approaches incorporating profit and growth targets against capabilities and infrastructure
- Implemented new marketing strategies and improved customer service management approaches to boost company revenue.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
Education
Bachelor of Science - Accounting And Business Management
Strayer University
Philadelphia, PA05.2026
High School Diploma -
Frankford High School
Philadelphia, PA06.2014
Skills
- Microsoft Word
- QuickBooks
- Project Management
- Word
- Inventory
- Self-critiquing skills
- Harmony knowledge
- Supervision
- Operational improvement
- Customer service
- HR support
- New hire processing
- Data review
- Staff recruiting
- Consulting
- Business Development
- Operations management
- Leadership skills
- Collect payments
- Secure loads
- Multitasking
- Growth Management
- Market Trend Analysis
- Mortgage Banking and Analysis
- Coaching and Mentoring
- Labor Relations
- Cash Flow and Financial Analysis
Additional Information
- AWARDS , Delaware county First Black Vice President of Prospect Park Fire
Timeline
Delivery Driver
GoPuff
03.2019 - 06.2022
Vice President of Operations
Prospect Park Fire Compnay
06.2017 - Current
Deputy Fire Chief
Prospect Park Fire Company
06.2017 - Current
MANAGER
Rite Aid
04.2017 - 06.2019
Security Account Manager
Allied Barton Security
04.2014 - 01.2017
Bachelor of Science - Accounting And Business Management
Strayer University
High School Diploma -
Frankford High School
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