Quincy Robertson

Lead Technician

Western Mental Health Institute

06.2005 - Current

Promoted to Unit Lead Technician in August 2017, supervising acute and sub-acute psychiatric units.
Collaborate with multidisciplinary treatment teams including physicians, nurses, social workers, and coordinators to develop and implement individualized patient care plans.
Plan, schedule, and delegate daily assignments while maintaining required staff-to-patient ratios to ensure a safe therapeutic environment.
Oversee patient care activities including vital signs, hygiene assistance, patient transport, and unit safety checks.
Train, mentor, evaluate, and discipline staff to maintain high performance and compliance with hospital standards.
Served as a Crisis Management Instructor since 2012; assisted with CCM training (2012–2019) and transitioned to Hospital Workplace Crisis (HWC) instruction beginning in 2019.
Conduct onboarding and recertification training for new and long-term employees, including classroom instruction, testing, and policy education.
Assist with the development, review, and revision of hospital policies and safety regulations.
Build therapeutic rapport with patients by leading group activities, facilitating communication skills, and supporting both high- and low-functioning individuals.
Ensure accurate documentation of patient behaviors, incidents, and care procedures.
Maintain operational readiness during severe weather events, including safe patient relocation and emergency preparedness.
Recognized for reliability and dedication, consistently reporting to work during hazardous conditions to ensure patient care continuity.