Quincy SANCHEZ
Chicago,il
Summary
Highly energetic and resourceful professional with 3 years of exceptional experience in customer service and security operations. Successfully completed the prestigious TDL Career Pathways Program at YWCA Metropolitan Chicago, equipping me with invaluable skills in logistics, operations, and problem-solving. Forklift certified and proficient with advanced technology, I bring a strong command of security systems, customer engagement, and cash handling. Known for my ability to thrive in both independent and team environments, I consistently exceed expectations by delivering top-tier service and ensuring the safety and security of all personnel. Flexible and dependable, I am eager to contribute my strong work ethic, adaptability to various shifts, and passion for achieving company goals to drive success and growth. Ready to leverage my unique skill set to help elevate organizational performance and meet strategic objectives.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Family Dollar
07.2025 - 11.2025
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
Security Officer
STS Security
07.2024 - 12.2024
- Surveillance Expertise: Monitored CCTV systems, conducted routine patrols, and quickly identified potential security threats, preventing incidents.
- Emergency Response: Responded effectively to emergencies, coordinating with local law enforcement and emergency teams to resolve situations efficiently.
- Conflict Management: De-escalated tense situations with diplomacy, ensuring safety while maintaining a calm environment.
- Customer Service: Assisted visitors and staff, providing excellent service while ensuring a secure and welcoming atmosphere.
- Tech-Savvy: Operated advanced security systems (CCTV, alarms, access control), offering technical support to colleagues.
- Reliability: Consistently maintained perfect attendance, adapted to changing shifts, and ensured uninterrupted security coverage.
- Team Collaboration: Worked closely with colleagues to manage shifts, maintain security protocols, and improve efficiency.
- Documentation: Generated accurate incident reports and daily logs for management, ensuring thorough records for accountability
- Attention to Detail: Identified and addressed potential security risks proactively, preventing issues before they escalated.
- Compliance: Adhered to all legal regulations and company policies, handling sensitive information with discretion.
- Leadership: Took the initiative during high-pressure situations, demonstrating leadership by maintaining order and directing teams when needed.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Guard
Allied Security
05.2023 - 10.2023
- Monitor premises via CCTV and foot patrol
- Perform premise safety checks
- Check visitor IDs
- Crowd control
- Submit hourly/daily reports
Facilities Operator
Wrigley Field
04.2022 - 09.2022
- Cleaned designated ball park areas
- Cleaned and Sanitized rest rooms
- Utilized safety measures when cleaning waste and spills
- Emptied trash cans
Customer Service Associate
Walgreen's
04.2022 - 08.2022
- Rand customer purchases
- Unloaded trucks
- Stocked shelves
- Maintained a clean and safe work area
Education
Northern Illinois University
Dekalb, Illinois01.2026
Earned Diploma - undefined
Urban Prep Bronzeville
Chicago, Illinois06.2022
Skills
- CCTV
- Ids
- Rest
- Incident detection and prevention
- Emergency response and crisis management
- Crowd control and management
- Customer service and communication
- Conflict resolution and de-escalation
- Tech-savvy (security systems and software)
- Attention to detail in security checks and inspections
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Cost control
- Financial management
- Policy enforcement
- Goal setting
Timeline
Assistant Manager
Family Dollar
07.2025 - 11.2025
Security Officer
STS Security
07.2024 - 12.2024
Security Guard
Allied Security
05.2023 - 10.2023
Facilities Operator
Wrigley Field
04.2022 - 09.2022
Customer Service Associate
Walgreen's
04.2022 - 08.2022
Earned Diploma - undefined
Urban Prep Bronzeville
Northern Illinois University
Key Achievements
As a dedicated security professional, I've successfully prevented security breaches, reducing theft by 30%, and responded to 50+ emergencies with a perfect safety record. Skilled in surveillance systems, I've improved incident detection by 40% and de-escalated numerous confrontations to ensure a safe environment. Certified in CPR and first aid, I've applied these skills in critical situations. I've enhanced security protocols, built strong partnerships with law enforcement, and earned multiple 'Employee of the Month' awards for my reliability and professionalism. My proactive approach to risk management has led to a significant reduction in incidents, demonstrating my commitment to safety and operational excellence.