Quincy Scott

• Review logs.
• Troubleshoot complex/ technical issues with customers via phone
• Evaluated existing security architecture and protocols for risk of vulnerability and recommended improved tools and protocols to management.
• Prioritize customer's needs and supervisor directions
• Reviewed security audits to bring awareness to security problems and issues.
• Work with other departments and teams.
• Using networking troubleshooting tools, protocols and concepts
• Using firewall rules and policies, access lists
• Resolve or escalate tickets in a timely fashion, withing SLA guidelines
• Work in a inbound and outbound call center setting using dialpad.
• Document all calls, actions, and any relevant information in tickets
• Use freshdesk and jumpcloud services.
• Handle tickets created by customers via email.
• Provide helpful and professional assistance to customer via phone.
• Understand and follow security and other guidelines for customers via phone.
• Understanding complex ideas when poorly articulated by non-technical
• Understanding networking environment as well as security, and compliance
• Create or update help desk tickets as required for phone calls.
• Monitored systems such as fortinets for indications of threats, security breaches or intrusions.
• Established procedures for controlling remote access to network facilities and components.
• Evaluated performance indicators to assess security control quality.
• Using Mac Os.

• Parse through data to provide human judgement and cultural perspectives in training data sets used to build
• artificial intelligence algorithms that are both accurate and sensible.
• Optimize existing processes and provide ongoing feedback on tools and processes.
• Annotating/curating and creating data used to train machine learning algorithms and research projects.
• Deliver data from a variety of projects in a timely manner, with the highest possible quality standard.
• Ability to quickly learn new project requirements requested by engineers and deliver desired productivity and
• accuracy levels.
• Communicated and participated in project chat spaces and meetings.

• Reconciled daily transactions, balanced cash registers and deposited store earnings at bank.
• Reduced costs by controlling portion sizes and eliminating all types of waste.
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
• Resolved problems or concerns to satisfaction of involved parties.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
• Greeted customers and responded to informational requests.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Recommended, selected, located and obtained products to meet customer needs.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Stayed up to date on current item discounts to support promotions.
• Resolved issues with cash registers, card scanners and printers.
• Managed cashier shifts and breaks.
• Answered phone calls to assist customers with questions and orders.
• Cleaned and stocked front-end areas with register tapes and ribbons.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Monitored exits for security issues.
• Assisted customers to find appropriate products, answered product questions and provided product solutions.

• Supervised, trained and guided team by coaching on daily activities.
• Communicated daily schedule and delegated work to employees.
• Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
• Coordinated efficient line changeovers to meet standards and maximize uptime.
• Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance.
• Enforced rules and procedures for accuracy, efficiency and safety.
• Monitored daily operations for quality and adherence to work order specifications.
• Documented timecard data, maintenance logs and production logs.
• Established and enforced clear goals to keep employees working collaboratively.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Evaluated processes and employee strengths to realign workflows with changing business demands.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Resolved customer complaints and adjusted policies to meet changing needs.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Maintained adequate productivity by setting and enforcing deadlines.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Examined printed copy for correct ink density, position on paper and registration.
• Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
• Troubleshot systems to determine appropriate resolution for reported problems with usage.
• Delivered on-the-job training and development initiatives to new hires and contractors.
• Managed quality control and maintained high level of customer satisfaction.

• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Established and enforced clear goals to keep employees working collaboratively.
• Coached staff members to develop long-term career goals.
• Evaluated processes and employee strengths to realign workflows with changing business demands.
• Responded to customer questions regarding products, prices and availability.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Complied with company policies, objectives and communication goals.
• Planned and managed resources to consistently meet production, quality and cost goals.
• Resolved customer complaints and adjusted policies to meet changing needs.
• Provided ongoing training to address staff needs.
• Integrated customer-centric advertising workflow methodology toward ad delivery initiative and drove profitability through cost-reducing strategies.
• Identified needs of customers promptly and efficiently.
• Enforced company policies, answered coworkers' questions and trained new personnel.
• Followed safety practices to safeguard against injury and damage to property.
• Managed quality control and maintained high level of customer satisfaction.
• Delivered on-the-job training and development initiatives to new hires and contractors.
• Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
• Trained customers on proper operation, maintenance and safety of newly installed equipment.

Self-starter, time management, scheduling

• Costumer service, experience using application on iOS
• Decision making and critical thinking.
• Documented daily mileage, gas and other data.
• Transported clients to specified destinations safely and on-time.
• Demonstrated professional conduct with clients to deliver outstanding customer service.
• Interacted with customers pleasantly to meet needs and drive satisfaction.
• Inspected vehicle before and after every trip to assess performance and maintenance requirements.
• Utilized GPS to optimize routes and continuously meet estimated delivery times.
• Monitored traffic conditions and applied defensive strategies to avoid accidents.
• Delivered goods and services to customers on time and in excellent condition.

• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Double-checked plated meals for last-minute changes before sending to dining room.
• Inventoried kitchen sections and refilled supplies.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Completed workstation set up and break down, properly disposing of leftover food.
• Filled specialized menu orders.
• Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
• Cooked food following specific measurements and recipes.
• Implemented food quality specifications through menu planning, plate presentation and quality checks.
• Monitored culinary standards and operational guidelines for kitchen areas, food preparation and facility conditions.
• Grilled and deep fried various foods from meats to potatoes.
• Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
• Stood in for other members of kitchen staff.
• Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
• Kept stations stocked and ready for use to maximize productivity.
• Prepared garnishes for later use in meal production.
• Modified standard recipes to address customer requests for substitutions or allergen concerns.

• Directed and balanced loads to reduce on-road incidents.
• Obtained receipts or signatures for delivered goods, collecting payment for services when required.
• Notified customers of delays to decrease calls to support.
• Created delivery routes based on destinations and timelines to maintain efficiency.
• Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
• Communicated effectively with dispatch regarding delivery progress and route detours.
• Answered customer questions regarding products and resolved issues with order accuracy and quality.
• Delivered items to customers and presented invoices for payments.
• Read and attached appropriate labels and tags to products and packages for identification purposes.
• Positioned lifting devices under, over or around loaded pallets, skids and boxes and secured material for transport to designated areas.