Quincy Scott
Roanoke,TX
Summary
Experienced customer service representative with over 8 years of providing exceptional support to clients. Skilled in offering helpful information, addressing complaints, and answering questions. Crucial role in ensuring customer satisfaction with products, services, and features.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Driver
Presidential Transport
02.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Server/Head Bartender
Shell Shack
12.2024 - 04.2025
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
server/bartender
Chuy's
09.2021 - 04.2024
- A Server's responsibility is attending to diners before, during, and after their meals by helping them place, receive, and pay for their orders. They also ensure the timely delivery of food and beverages by checking on their tables periodically throughout the service time.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
business development
autopay
01.2020 - 08.2021
- Identifies new business opportunities and clients for a company, identifies new products, services and lines of business, and develops marketing and sales strategies to help grow a company's business.
- Collaborated with branch staff to identify business development opportunities, increasing overall revenue growth.
- Assisted in business development activities by leveraging established networks or cultivating new connections within targeted industries.
- Supported company growth by collaborating with colleagues on new business development initiatives.
scheduler
pacific dental
06.2019 - 01.2020
- Organized patient appointments, schedules procedures, and coordinates office visits according to physician and patient availability. For new patients, appointment schedulers may be required to accept and update medical records as well as process insurance information for verification.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
salesman
Texas Nissan of grapevine
08.2017 - 07.2019
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers' questions.
- Directs customers by escorting them to racks and counters.
Education
BBA -
University Of North Texas
05.2015
Skills
- Time management
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Business development expertise
- International business development
- Business development assistance
- Business development training
- Computer skills
- Attention to detail
- Data entry
- Customer service
- Calendar management
- Meeting deadlines
- Active listening
- Critical thinking
- Relationship building
- Customer relations
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Certification
Food Handlers/Tabc
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefits401k matchTimeline
Server/Head Bartender
Shell Shack
12.2024 - 04.2025
Driver
Presidential Transport
02.2022 - Current
server/bartender
Chuy's
09.2021 - 04.2024
business development
autopay
01.2020 - 08.2021
scheduler
pacific dental
06.2019 - 01.2020
salesman
Texas Nissan of grapevine
08.2017 - 07.2019
BBA -
University Of North Texas
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