Assisted other shoppers when needed to expedite their shopping experiences.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, high ratings from customers and increasingly high tips.
Communicated effectively with customers regarding product ordering needs.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Barista
Ohio Roasting Company
North Canton, OH
08.2023 - 12.2024
Utilized POS system to receive and process customer payments.
Collected payments and provided accurate change.
Stocked customer service stations with paper products or beverage preparation items.
Identified needs of customers promptly and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Internship Student
Victory Baptist Church
Northfield, OH
05.2023 - 07.2024
45 Total internship hours during the 23' Summer semester as an tech/video recorder at Victory Baptist Church.
Completed through Malone University.
Operated lighting equipment, switchers, audio boards, and other production related equipment during the broadcast of a show.
Arranged cameras, audio and lighting equipment for filming.
Set up and operated video cameras to record live church events.
Designed graphics for live streams and recorded events.
Communicated with directors and other crew members to discuss filming sequences, desired effects and lighting requirements.
Maintained an inventory of all video camera equipment and accessories used in productions.
Coordinated with other members of the production team in order to ensure smooth running of shoots.
Tested, maintained and repaired equipment, keeping in excellent working condition.
Followed course syllabus to perform and submit all coursework and assignments for the internship class.
Internship Student
D-Up Basketball Academy
Cleveland, OH
01.2023 - 07.2023
95 Total internship hours during the 23' Spring and 23' Summer semester for D-Up Basketball Academy
My family upcoming AAU basketball program that was created in April 2019. Based in Cleveland, Oh and Philadelphia, PA.
Completed through Malone University.
Assisted with the coordination of game day activities including warm-ups, drills, and scrimmages.
Collaborated with other coaching staff members to ensure consistency throughout program development.
Coordinated pre-season tryouts, camps and special workshops to support team goals.
Educated athletes in rules, strategies, sportsmanship and performance principles.
Encouraged sportsmanship at all times while encouraging athletes to reach their highest potential.
Developed and implemented weekly practice plans for youth athletes.
Started developing a website for D-Up
Followed course syllabus to perform and submit all coursework and assignments for the internship class.
Internship Student
Malone University Athletics (Soccer)
Canton, OH
01.2023 - 05.2023
Shadowed/helped my soccer head coach for a semester during a injury that occurred for me.
40 Total internship hours during the 23' Spring semester for Malone Men's Soccer team
Completed through Malone University
Mentored team members in order to build confidence and foster a supportive environment.
Observed practices and games in order to evaluate player performance levels and provide feedback.
Encouraged players with positive reinforcement during game play or practice sessions.
Helped along with developing practice plans tailored to individual needs as well as team development requirements.
Assessed physical condition of athletes to determine readiness for competition.
Established professional relationships with team members and coaches.
Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
Followed course syllabus to perform and submit all coursework and assignments for the internship class.
SUMMER CAMP COUNSELOR
ELLENWOOD RECREATION CENTER
Bedford, OH
06.2018 - 08.2022
2 years as an assistant counselor
2 years as a head counselor
Assisted campers with problem-solving and conflict resolution
Created weekly or daily schedules, taking into account camper age groups and interests
Assisted in the development of age-appropriate activities to keep students engaged and entertained
Developed strong relationships with children through positive reinforcement techniques such as praise and encouragement
Demonstrated excellent communication skills when interacting with parents, teachers, and other staff members
Motivated students to stay active through positive reinforcement methods such as verbal praise or awards for participation
Developed and implemented sports programs for youth, with a focus on increasing physical activity levels and improving overall health.
TELE-COUNSELOR
DAEMEN COLLEGE
Amherst, NY
03.2022 - 07.2022
Engaged in ongoing assessment of telecounseling policies and procedures, making improvements as needed
Adapted counseling approaches based on cultural differences between clients, recognizing individual needs
Provided compassionate support to clients, helping them navigate through situations.
SPORTS SPECIALIST
JUST FOR KIDS (SCHOOL BEFORE AND AFTER CARE)
Amherst, NY
02.2021 - 12.2021
Assisted in the development of age-appropriate activities to keep students engaged and entertained
Maintained accurate records of attendance, meals served, and any incidents or accidents that occurred during program hours
Developed strong relationships with children through positive reinforcement techniques such as praise and encouragement
Demonstrated excellent communication skills when interacting with parents, teachers, and other staff members
Motivated students to stay active through positive reinforcement methods such as verbal praise or awards for participation
Developed and implemented sports programs for youth, with a focus on increasing physical activity levels and improving overall health.
SOCCER COACH
PARK SCHOOL
Amherst, NY
08.2020 - 12.2020
Middle school team
Coached with two other teammates
Instructed players on rules, regulations, and soccer techniques
Adjusted coaching techniques based on strengths and weaknesses of athletes
Evaluated player performance during games and practices to identify strengths and weaknesses.
COACH/REFEREE
ELLENWOOD RECREATION CENTER
Bedford, OH
07.2014 - 08.2020
Officiated at sports events, games, or competitions to maintain standards of play
Promoted player safety and sportsmanship to reduce risks
Developed regular practice schedule and organized practice time to provide both individual and team development
Created and implemented new drills to increase team performance
Designed innovative approaches for addressing challenges faced by organizations
Organized team activities that promoted collaboration among members of an organization.
FACTORY WORKER
AMAZON
Twinsburg, OH
05.2020 - 07.2020
Exhibited strong organizational skills while managing inventory levels in the warehouse
Adhered to quality assurance standards throughout the production process
Successfully managed multiple projects simultaneously with minimal supervision from management
Demonstrated excellent communication skills while working closely with team members on production tasks.
CUSTODIAL WORKER
YOUTH UNLIMITED OPPORTUNITIES
Cleveland, OH
05.2014 - 08.2014
First job I worked, offered through Youth Unlimited opportunities, which is a program that helps kids start their first jobs during summers for kids aged 14-24
Assisted in setting up rooms for events according to specific instructions
Completed assigned tasks within specified timeframe while adhering to quality standards
Developed good working relationships with other staff members and customers.
Education
Bachelor of Arts - Sports Management
MALONE UNIVERSITY
Canton, OH
12-2023
High School Diploma -
BEDFORD HIGHSCHOOL
Bedford, OH
05.2019
BACHELOR OF SCIENCE (B.S.) IN SPORTS MANAGEMENT -
DAEMEN COLLEGE
ASSOCIATES OF ARTS DEGREE IN BUSINESS ADMINISTRATION -