Quincy Silva

• Streamlined dispatch operations by implementing efficient routing and scheduling systems.
• Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
• Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
• Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
• Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
• Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
• Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
• Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
• Supported safety initiatives within the organization, promoting a culture of awareness among drivers and dispatchers alike.
• Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
• Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
• Delegated tasks among dispatch team members according to individual strengths, fostering a collaborative work environment that maximized productivity levels.
• Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
• Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
• Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
• Handled incoming calls and emails from customers regarding issues with deliveries.
• Checked that each scheduled route was appropriately covered by delivery drivers.
• Monitored and tracked status of shipments in transit to confirm on-time delivery.
• Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
• Oversaw and enforced compliance with all safety regulations and DOT regulations.
• Worked closely with customers to effectively resolve issues and complaints.
• Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
• Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
• Answered phone calls and responded to customer emails.
• Assisted in resolving customer complaints and grievances.

Executed daily pre-trip and post-trip inspections and documentation in compliance with DOT guidelines and company policies.
Monitored various gauges during vehicle operation and investigated and repaired any abnormalities.
Obtained proper signatures as required.
Maintained communication with customer service and dispatch regarding deliveries.
Delivered concrete from plant to job sites in mixer trucks.
Listened to warning alarms and responded accordingly.
Serviced and maintained vehicles and heavy equipment.
Operated equipment safely and efficiently at all times.
Performed daily maintenance to the machine cab and wheels.
Rinsed out drum and chutes and dumped slurry.
Maintained operator logs, forms and records in accordance with company policies and DOT regulations.