Quincy Swain
Fort Lauderdale
Summary
Dynamic individual with hands-on experience in office management, physical labor, and team leading, with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for accountability, adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lot Attendant
Hart T Tree Farm
11.2022 - Current
- Oversaw daily lot operations, ensuring efficient tree organization and customer satisfaction.
- Trained new staff on safety protocols and equipment handling to maintain operational standards.
- Implemented process improvements for checkout procedures, enhancing overall service efficiency.
- Assisted in maintaining cleanliness and organization of lot area to promote a safe working environment.
Crew Member
Dunkin Donuts
03.2025 - 05.2026
- I opened in the morning 6 days a week baking our pastries daily and preparing the store for daily operations. My jobs included taking orders, making coffee/food (with AND without hot holding) taking inventory, using interpersonal skills to help manage daily operations such as making sure orders paid for in advance were prepared on time, I handle cash, I count the registers and input the data, I make sure the dining room is clean following safety procedures and protocol.
Shift lead
Walgreens
11.2021 - 03.2022
- Supervised daily operations to ensure compliance with company policies and procedures.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Ensured exceptional customer experiences by resolving issues and addressing inquiries promptly.
- Completed store opening and closing procedures and balanced tills.
Shift Leader/Manager
Wendy's
06.2020 - 07.2021
- Trained and mentored team members on standard operating procedures and customer service protocols.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Monitored performance metrics, providing actionable insights for continuous improvement in team efficiency.
- Ensured compliance with health and safety regulations, promoting a safe work environment for all staff.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Administrative Assistant
Anggelis & Gordon, PLLC
10.2018 - 01.2020
- Managed calendar scheduling and appointment coordination for attorneys and clients.
- Developed and maintained filing systems to ensure efficient document retrieval.
- Prepared legal documents, correspondence, and reports with high attention to detail.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Theater (Some college) - Theatre and dance
Morehead
Morehead, KY05-2018
High school diploma - The Arts
Pleasure Ridge Park Hs Magnet Career Aca
Louisville, KY06-2013
Skills
- Microsoft Word
- QuickBooks
- Landscape maintenance
- Attention to detail
- Cash Handling
- Heavy Lifting
- Hospitality and accommodation
- Conflict management
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Administrative support
Certification
Driver's License
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Professional Working
Timeline
Crew Member
Dunkin Donuts
03.2025 - 05.2026
Lot Attendant
Hart T Tree Farm
11.2022 - Current
Shift lead
Walgreens
11.2021 - 03.2022
Shift Leader/Manager
Wendy's
06.2020 - 07.2021
Administrative Assistant
Anggelis & Gordon, PLLC
10.2018 - 01.2020
Theater (Some college) - Theatre and dance
Morehead
High school diploma - The Arts
Pleasure Ridge Park Hs Magnet Career Aca