Quincy White
Fulshear ,TX
Summary
A results-oriented and motivated Manager with 20+ years of diverse management experience. Extensive experience building and leading teams, with a focus on creating a positive and healthy work environment, always with a close eye on driving sales and the bottom line. An exceptional communicator, with the ability to quickly gain trust; thrives under pressure and tight deadlines.
Overview
9
9
years of professional experience
Work History
Executive Manager of Retail & Food Operations
- Improved business profits through innovative cost containment and revenue generation techniques
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs
- Reduced operational risks while organizing data to forecast performance trends
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services
- Developed initial sales roadmaps and market strategies to promote successful product launches
- Discovered areas of improvement by generating quarterly operational and sales reports
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams
- Improved productivity while reducing staffing and operational costs by 70%
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members
- Enhanced and redefined organizational structure to maintain competitive edge across territories
- Streamlined revenue by delivering exemplary service and consistently exceeding client expectations
- Championed corporate social responsibility initiatives that resulted in positive community impact while bolstering company reputation
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans
- Cultivated strong relationships with Veterans to ensure alignment of goals and facilitate collaboration across departments
- Drove revenue growth by developing successful sales strategies targeting untapped markets
- Brought in new business connections and revenue generation opportunities by improving networking strategies
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits
- Fostered a collaborative work environment through regular team-building activities designed to enhance interpersonal relationships
- Optimized supply chain operations through rigorous analysis of inventory levels, production schedules, and shipping logistics for enhanced cost control
- Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies
- Sourced and corrected advanced strategic and tactical problems impacting business and sales management
- Expanded market presence through strategic partnerships and alliances, increasing brand visibility and generating new revenue streams
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Coordinated team schedules to keep shifts properly staffed during busy periods
Region Manager-Pacific Northwest Region
Department Of Veterans Affairs
- Oversaw operations for 14 Canteen Chiefs responsible for $7 million in annual revenue
- Conducted Managers performance and appraisals – Evaluated store managers and provided feedback, development opportunities to increase retention of Store sales
- Drove overall financial performance of the district by preparing, analyzing and administering capital and expense budgets
- Trained store managers about techniques to increase sales output, while developing top performing direct reports
- Building a diverse, high performing team while cultivating a collaborative and inclusive work environment
- Ensured compliance with Department of Veterans Affairs policies, procedures and regulations for multiple facilities by monitoring loss prevention, safety and compliance controls
- Developed and leveraged internal and external partnerships and networks to maximize the achievement of business goals
- Reduced -$200k in expenditures by restructuring vendor and wholesaler agreements.
Canteen Chief
Department Of Veteran Affairs
09.2019 - 12.2021
- Manager of $4.5M in sales annually
- In charge of 48 direct reports with full budget and P&L responsibility; team includes Food Assistant manager, Retail assistant manager, Inventory Manager Coffee Manager, Two Supervisors and Seven Food and Three Retail Leaders
- Establish and develop long-term relationships with Veterans, leading by example to always provide exceptional customer service
- Successfully grew sales revenue by 3% YOY
- Elected to Co-Chair of The Diversity Inclusion Committee with other leaders to provide feedback and suggestions on how to improve VCS culture and retain top talent
- Successfully leverage motivational techniques to promote and encourage a positive work environment
- Decreased personnel labor costs by 23%
- Process payroll utilizing VATAS
- Analyze financial and performance data; develop action plans to increase sales and control costs
- Implement and maintain creative asset protection procedures, while reducing shrink by $90K YOY
- Analyze inventory trends and supervise inventory management, including liquidating stock and leveraging company resources to maintain proper inventory levels
- Monitor and analyze the customer service provided by team members; coach, train and encourage team members to provide an elevated level of service each day
- Serve as liaison between the Veterans Canteen Service, Hospital Leadership and Vendors to provide a communication channel, respond to requests, provide feedback and implement initiatives
- Communicate daily with team members through one-on-one discussions and huddle meetings.
Complex Co-Manager
Wal-Mart
04.2013 - 08.2019
- Retail and Food Operations position in a Big Box Retailer that averaged $95 million in sales annually
- In charge of 300 direct reports with full budget and P&L responsibility
- Recruited, interviewed, trained and managed entire team
- Chosen by Market Manager to be a Walmart Rising future leader
- Utilized root-cause analysis tools to improve areas of opportunity in both retail and pharmacy
- Ensured store was compliant with all merchandising standards, applicable laws and regulations
- Created attractive product displays to help drive sales and increase revenue
- Consistently grew store revenue YOY; averaging $109 a year in 2017
- Improved overall team member engagement to become the most highly engaged store in the company several years in a row
- Follow up daily with Direct reports on labor management tools, including effective scheduling, maximize productivity, profitability and margin
- Supervise and developed top performing direct reports into Assistant Manager Program.
Education
Bachelor of Science - Criminal Justice
Central Missouri State University
Warrensburg, MO06.1999
Skills
- Executive Leadership
- Strategic Planning & Direction
- Asset Management
- Multi-Site Retail Operations
- Building & Leading Teams
- Communication
- Team Training & Development
- Critical Problem Resolution
- Driving Revenue & Cost Control
- Retention
- Organizational Development
- Strategic Partnerships
- Demographic Analysis
- Succession Planning
- Goal Setting
- Performance Evaluation
- Workflow Management
Military Experience
United States Army Reserves, St. Louis, MO, Veterans Canteen Service Diversity and Inclusion Committee Co-Chair
Volunteer Experience
Relay For Life/American Cancer Society
Timeline
Canteen Chief
Department Of Veteran Affairs
09.2019 - 12.2021
Complex Co-Manager
Wal-Mart
04.2013 - 08.2019
Executive Manager of Retail & Food Operations
Region Manager-Pacific Northwest Region
Department Of Veterans Affairs
Bachelor of Science - Criminal Justice
Central Missouri State University
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