QUINCY M. SUMNER
Hollis,NY
Summary
Proven expertise in enhancing operational efficiency and guest satisfaction at Best Western Hotel, showcasing strong customer focus and user experience evaluation skills. Spearheaded communication improvements and cleanliness initiatives, significantly elevating service standards. Adept in manual testing and fostering teamwork, consistently exceeding expectations without exceeding a numerical percentage.
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Energetic Housekeeping Room Attendant with [2] years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills.
Overview
1823
1823
years of professional experience
Work History
Kitchen Assistant
Marriot Hotel
03.201
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Hotel Housekeeping
Best Western Hotel
04.2022 - 08.2022
- Established open lines of communication between lobby ambassadors and other departments within the hotel, encouraging teamwork towards shared goals.
- Served as liaison between housekeeping staff and hotel management, addressing any concerns or issues that arose in a timely manner.
- Enhanced hotel cleanliness standards by conducting thorough inspections of assigned areas and addressing any issues promptly.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Exceeded guest expectations by promptly addressing concerns, resolving issues, and providing personalized recommendations on hotel amenities and local attractions.
Kitchen Assistant
Marriot Hotel
03.2017 - 04.2019
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Provided backup support to other staff members during busy periods or staff shortages.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
- Cleaned and organized kitchen stations to promote team efficiency.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
High School Diploma -
Queens Town Secondary School
Georgetown Guyana01-1998
Skills
- Manual testing
- Smoke testing
- Functional testing
- Customer focus
- User experience evaluation
- User experience evaluation
- Knowledge of hotel operations
- Hotel service delivery
- User experience evaluation
- Housekeeping procedures
- Hotel procedures
- User experience evaluation
- Light housekeeping tasks
Timeline
Hotel Housekeeping
Best Western Hotel
04.2022 - 08.2022
Kitchen Assistant
Marriot Hotel
03.2017 - 04.2019
High School Diploma -
Queens Town Secondary School
Kitchen Assistant
Marriot Hotel
03.201
Similar Profiles
Michael CalleMichael Calle
Engineer at Marriot HotelEngineer at Marriot Hotel
Conrad MurphyConrad Murphy
Laundry Attendant at Marriot HotelLaundry Attendant at Marriot Hotel
Rood Jefftey DeoRood Jefftey Deo
Housekeeper at Marriot HotelHousekeeper at Marriot Hotel