Quindarias Lumpkin
Athens,Ga
Summary
I am In search of a new challenging position with a company I can grow with and further develop my technical support an customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Barista Supervisor
Cotton Cafe
Monroe , GA
05.2018 - 03.2019
- Organized events such as weddings , business dinners , birthday party’s and city hall meetings
- Processed payments by cash and credit cards
- Complied with health and safety regulations
- Supervisor for the front house of the establishment to 9 crew members
- Created espresso drinks and custom drinks orders took food orders and prepared them for customers quickly and effectively
- Maintained a clean and professional appearance.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created a coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Monitored customer feedback to improve performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Clerical Assistant
University Of Georgia
Athens , Ga
04.2021 - 03.2022
- Provided clerical support, addressing routine, and special requirements.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated shared Outlook calendar and scheduled meetings and events.
- Supervised and trained interns and created job manuals for support staff.
- Managed relational database to store information for reference, reporting, and analysis.
- Screened visitors and issued badges to maintain safety and security.
- Composed sensitive, confidential reports and documentation.
- Maintained company handbook to outline policies and provide insights to company mission and values.
customer service
Piggly Wiggly
08.2016 - 05.2020
- Promoted to a bookkeeper within a month due to outstanding,
- Greeted customers and directed them to the correct in store sections to locate items
- Trained and provided on going support for new crew members
- Addressed customer complaints with knowledgeable and speedy support to maximize customers satisfaction.
Education
High School Diploma -
Madison County High School
Danielsville, GA 08.2016 - 05.2021
Skills
Customer serviceTechnical skillsMultitaskingProblem SolvingTime ManagementTeam playerAbility to learn new skills quicklyEnergetic and capable of maintaining a positive attitude in a stressful situation
Touch-screen point of sale
Employee training
Recruitment
Inbound and outbound calling
Quality assurance
Negotiation
Sales expertise
Complaint resolution
Money handling abilities
Telephone and email etiquette
Timeline
Clerical Assistant
University Of Georgia
04.2021 - 03.2022
Barista Supervisor
Cotton Cafe
05.2018 - 03.2019
High School Diploma -
Madison County High School
08.2016 - 05.2021
customer service
Piggly Wiggly
08.2016 - 05.2020