Quindarias Lumpkin
Athens,Ga
Summary
I am In search of a new challenging position with a company I can grow with and further develop my technical support an customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Barista Supervisor
Cotton Cafe
Monroe , GA
05.2018 - 03.2019
- Organized events such as weddings , business dinners , birthday party’s and city hall meetings
- Processed payments by cash and credit cards
- Complied with health and safety regulations
- Supervisor for the front house of the establishment to 9 crew members
- Created espresso drinks and custom drinks orders took food orders and prepared them for customers quickly and effectively
- Maintained a clean and professional appearance.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created a coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Monitored customer feedback to improve performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Clerical Assistant
University Of Georgia
Athens , Ga
04.2021 - 03.2022
- Provided clerical support, addressing routine, and special requirements.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated shared Outlook calendar and scheduled meetings and events.
- Supervised and trained interns and created job manuals for support staff.
- Managed relational database to store information for reference, reporting, and analysis.
- Screened visitors and issued badges to maintain safety and security.
- Composed sensitive, confidential reports and documentation.
- Maintained company handbook to outline policies and provide insights to company mission and values.
customer service
Piggly Wiggly
08.2016 - 05.2020
- Promoted to a bookkeeper within a month due to outstanding,
- Greeted customers and directed them to the correct in store sections to locate items
- Trained and provided on going support for new crew members
- Addressed customer complaints with knowledgeable and speedy support to maximize customers satisfaction.
Education
High School Diploma -
Madison County High School
Danielsville, GA 08.2016 - 05.2021
Skills
Customer serviceundefined
Timeline
Clerical Assistant
University Of Georgia
04.2021 - 03.2022
Barista Supervisor
Cotton Cafe
05.2018 - 03.2019
High School Diploma -
Madison County High School
08.2016 - 05.2021
customer service
Piggly Wiggly
08.2016 - 05.2020
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