Quindarius Shy

Utilized data analysis tools (e.g., Power BI) to generate reports and dashboards
that highlighted key areas for improvement followed by conducting root cause
analysis which created data drive decisions I implemented to increase customer
satisfaction scores and improved resolution rates.
Engaged with front-line staff and stakeholders to gather insights on pain points and
inefficiencies in the current workflow followed by Tracking key performance
indicators (KPIs) related to service delivery times, such as average handling time
and case resolution speed which supported data driven decisions, I implemented
to Optimize workflows and decrease claim handling time.
Developed a comprehensive training curriculum covering essential skills, including
effective communication techniques, handling difficult customers, and in-depth
product knowledge, resulting in a decrease in customer complaints.
Fostered a customer-centric culture by leveraging Salesforce insights to better
understand customer needs and preferences, resulting in a higher percentage in
CSAT.

Managed and nurtured relationships with key partners to ensure mutual success by
creating monthly reports detailing hours worked, market analysis, and
customer/stakeholder feedback, followed by creating training programs to
exceed the requirements for my stakeholder, which provided results that improved
operational efficiency.
Achieved a high rate of partner retention and growth by implementing weekly
quality monitoring programs that resulted in exponential quality improvement,
resulting in a boost in the stakeholders' A/P and A/R book of business.
Managed full lifecycle hiring processes, including background checks, interviews,
onboarding, and drug screenings, resulting in a streamlined recruitment workflow
and a 15% reduction in time-to-hire with the assistance of SaaS software.
Managed employee timesheets and submitted them within personal deadlines,
establishing a correction window before paycheck issuance, which enhanced
payroll accuracy and reduced errors by 25%.
Provided guidance and support to team members on problem resolution and
customer service issues, which enhanced team performance and improved
customer satisfaction by 20%.
Created reports using MS Office to summarize operational performance metrics for
senior management, which facilitated informed decision-making and contributed
to an in-house improvement in operational efficiency

Negotiated contracts with vendors and suppliers based on company objectives
and budget constraints.
Managed multiple projects with competing deadlines simultaneously.
Conducted regular status meetings with internal teams and external partners to
track progress against established milestones.
Implemented effective communication protocols between internal teams working
on different aspects of a given project.
Collaborated closely with senior management on long-term strategic planning
initiatives related to projects in development or execution stages.
Actively sought out feedback from stakeholders throughout the duration of a
project in order to identify areas needing improvement or adjustment.
Presented findings from data analysis in a clear, concise manner that was easily
understood by stakeholders at all levels of the organization.