Quindrea Hooper
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail oriented with experience in customer service, data entry and office management.
Overview
14
14
years of professional experience
Work History
Package Handler Trainer
Fed Ex Ground
Missouri City, Texas
06.2020 - Current
- Improved package handling efficiency by implementing proper sorting and organizing techniques
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong address
- Provided hands-on instruction to package handlers on proper handling techniques for packages of all sizes, shapes, weights, and fragility.
- Assisted in loading delivery trucks with prepared packages.
- Reduced workplace injuries through safety training and regular enforcement of safe work practices
- Participated in meetings with other trainers to discuss best practices for delivering effective training courses.
- Monitored performance of trainees during training sessions to identify areas that needed improvement or further instruction.
HR Assistant
David & Ivory Ministries. Inc
Houston, Texas
01.2014 - 04.2020
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Conducted job applicant background checks in accordance with policy and procedures.
- Assisted with planning, organizing and coordinating company events.
Front Desk Receptionist
Time for Care Daycare & Learning Center
Houston, Texas
08.2010 - 09.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated parents, employees, and vendor information in databases regularly to ensure accuracy of records.
- Organized and facilitated special events, such as field trips, holiday parties, and parent-teacher meetings.
Education
Texas Southern University
Houston, TXSkills
- Documentation and Recordkeeping
- Multi-Task Management
- Verbal and written communication
- Administrative Support
- Positive and professional
- Office Administration
Timeline
Package Handler Trainer
Fed Ex Ground
06.2020 - Current
HR Assistant
David & Ivory Ministries. Inc
01.2014 - 04.2020
Front Desk Receptionist
Time for Care Daycare & Learning Center
08.2010 - 09.2024
Texas Southern University
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