Quineka Thomas

• Always accommodate guest during their stay in attentive and friendly manner
• Assist and guide front desk agent’s daily duties and new goals to accomplish
• Listen to needs of everyone even employees to ensure everyone is comfortable and needs are met
• Responds efficiently and promptly to guest needs
• Resolve customer issues or complaints in efficient manners in order to maintain high levels of customer satisfaction
• Responds to telephone and in person inquiries regarding past or future reservations
• Build strong relationships with all departments so we can work together to give our guest their best stay
• Make sure all billing is correct prior to check in and at departure
• Answer questions accurately for guest
• Allocate rooms promptly upon arrival and make sure guests request are met
• Assist in any department where help is needed to make sure hotel runs efficiently as possible
• Ensures front desk is always clean and well stocked with needed supplies
• Train incoming front desk agents and make sure all front desk agents stay up to date on their training
• Create front desk schedules weekly
• Attend required meetings
• Make sure I’m always available even when not scheduled to assist front desk with unforeseen circumstances.

• Conducted several transactions using all forms of payments including cash, checks, credit cards, and debit cards
• Managed down payments for customer’s vehicle
• Assisted customers with any concerns encountered before their final payments
• Conducted Refunds
• Dealt with Money exceeding 10,000 balancing registers during opening and closing
• Provided Excellent Customer Service
• Maintained and stocked the customer service lobby daily ensuring refreshments and beverages were readily available for the customers.

• Delivery Driver to Military and Civilian Personnel
• Provides Excellent Customer Service
• Always professional
• Help prepare food handling when needed.
• Operated light trucks to deliver loads as far as 20 miles from home location.

• Caregiver for Children ages newborn until five years of age
• Great communication and relationships with children’s parents
• Maintaining safety for anywhere between 5-14 children per day.
• Facilitated learning activities.

Assisting the Dentist

• Sterilization of dental instruments
• Cleaning of the dental chair
• Front desk duties
• Maintained 100-200 dental records for soldiers
• Assisting the patients.