Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Quinell Harrison

Raleigh,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Warehouse Operator

ADL Delivery
02.2022 - Current
  • Assisted in the development of key performance indicators for the warehouse team, driving continuous improvement initiatives across all areas of operation.
  • Conducted regular audits of warehouse operations to ensure compliance with industry standards and regulations.
  • Managed warehouse operations and verified proper shipment procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Ambassador

NC RAISE UP
06.2015 - Current
  • Conducted media relations and responded to media requests for information.
  • Developed and maintained strong professional networks with counterparts from other states fostering collaboration on shared minimum wage adversities.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.

Customer Service Supervisor

Xerox, ACS
09.2014 - 05.2020
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Reduced employee turnover by fostering a positive work environment and providing supportive leadership.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed bi-weekly payroll for 20 employees.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Managed high call volume while maintaining exceptional quality standards in line with company expectations.

Certified Trainer

Chuck E Cheese
08.2011 - 08.2014
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Developed effective training plans based on department needs and objectives.
  • Mentored junior trainers to develop their instructional skills, fostering a collaborative work environment within the team.
  • Provided coaching and mentoring to employees.
  • Ensured the safety of playing children & issued a reward system to keep them engaged

Education

GED -

Tarheel Academy
Salemburg, NC
05.2010

Skills

  • Warehouse Logistics
  • Call triaging
  • Data Collection
  • Staff Training
  • Complaint Investigation
  • Critical Thinking
  • Employee Coaching
  • Call Center Operations
  • Service standard compliance
  • Staff Management

Certification

  • BLS Certified
  • Forklift Operations Certified


Timeline

Warehouse Operator

ADL Delivery
02.2022 - Current

Ambassador

NC RAISE UP
06.2015 - Current

Customer Service Supervisor

Xerox, ACS
09.2014 - 05.2020

Certified Trainer

Chuck E Cheese
08.2011 - 08.2014

GED -

Tarheel Academy

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Quinell Harrison