Quinesea Evans
Eatonton,GA
Summary
Dedicated and customer-focused professional with 10 years of experience in customer service and call center environments. Skilled in handling high-volume inbound and outbound calls, resolving customer inquiries, and providing excellent support. Seeking a call center position to leverage strong communication and problem-solving skills, enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Success Advocate
Square Inc
Atlanta, GA
11.2021 - 11.2024
- Engaged with customers to assess their requirements and offer effective solutions.
- Provided technical assistance for software solutions and offerings.
- Handled customer inquiries through various channels including phone, email, and chat.
- Provided troubleshooting assistance to customers experiencing product issues.
- Provided customers with optimal product and services usage recommendations.
Communications Specialist
Kelly Connect
, MI
02.2018 - 10.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
42A Human Resources Specialist
Army
, SC
01.2015 - 11.2017
- Conducted new soldier in-processing and out-processing, ensuring timely completion of all required paperwork.
- Researched and resolved personnel issues such as pay discrepancies, leave requests, and promotions.
- Maintained records of personnel actions such as promotions, transfers, demotions and disciplinary actions.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
Education
Putnam County High School
Eatonton, GA05-2013
Associate of Arts - Business Administration And Management
Central Georgia Technical College
Macon, GASkills
- Strong verbal and written communication skills
- Active listening and problem-solving abilities
- Proficient call center software and CRM systems
- Ability to handle high call volumes while maintaining quality service
- Multitasking and time management
- Conflict resolution and de-escalation skills
- Team collaboration and support
- Data entry and documentation
- Staff Coordination
- Payroll Processing
Timeline
Customer Success Advocate
Square Inc
11.2021 - 11.2024
Communications Specialist
Kelly Connect
02.2018 - 10.2021
42A Human Resources Specialist
Army
01.2015 - 11.2017
Putnam County High School
Associate of Arts - Business Administration And Management
Central Georgia Technical College
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