Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Population Health Specialist
Corewell Health
03.2024 - Current
Collaborate with team members to deliver targeted patient outreach using the Medical Home model, significantly improving patient engagement and care quality
Utilize EMR systems and payer portals to validate data gaps and execute outreach activities, ensuring accuracy in patient interactions
Conduct quarterly quality measure audits, ensuring compliance with documentation requirements and providing recommendations for process improvements
Serve as a liaison between multiple clinics, ensuring completion of scheduled eye exams and timely updating of portal information
Assist in data submission, boosting report accuracy and plan performance through meticulous record-keeping
Enhance patient care by integrating analytics for health trend analysis, leading to data-driven decisions.
Care Gap Specialist/Good Faith Estimator
Coastal Community Health Services
01.2023 - 02.2024
Monitored clinical quality metrics to ensure precise reporting and compliance with standards, enhancing data integrity
Responded to inquiries from health plans and verified report accuracy, providing timely and accurate information
Maintained an updated database for quality progress reports, supporting data-driven decisions and ensuring compliance with policies
Reviewed physician documentation to improve coding accuracy and optimize billing processes, contributing to efficient operations
Coordinated care with specialty offices, ensuring comprehensive management of patient records and seamless communication between departments.
Administrative Assistant
Augusta University
01.2022 - 12.2022
Provided support to faculty, staff, and students by handling a variety of administrative tasks including processing requests, managing data, and maintaining records
Coordinated and executed staff events and award ceremonies, enhancing team morale and engagement
Maintained confidentiality while handling sensitive materials, ensuring adherence to privacy policies such as FERPA
Gathered and compiled research data, contributing to informed decision-making processes and improving the accuracy of reports
Created and maintained spreadsheets and presentations, streamlining meeting preparations and increasing efficiency in document retrieval
Answered calls professionally, providing prompt and accurate responses to inquiries and directing information to appropriate personnel.
Education
Bachelor of Science in Health Services -
Augusta University
Augusta, GA
12.2022
Skills
Leadership and Team Collaboration
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)