Quiness Brackeen
Phoenix,AZ
Summary
Dynamic Producer/Q&A Expert with a proven track record at Skyview Networks, enhancing coverage through strategic guest interviews and story assignments. Excelled in technical and customer service roles across various industries, showcasing exceptional problem-solving and organizational skills. Proficient in Oracle and Microsoft Office, I significantly improved service contract accuracy, contributing to business profitability.
Overview
21
21
years of professional experience
Work History
Producer/Q&A Expert
Skyview networks
Scottsdale, Phoenix
03.2021 - Current
- Scheduled interviews with guests and assigned stories to news reporters to optimize coverage and meet deadlines.
- making sure sponsorships are being read and logged
Board Opp./ Programming
KTAR-92.3 KTAR News and Arizona Sports 98.7 FM
Scottsdale, AZ
09.2015 - 03.2021
- Perform technical duties while on-air talent performs
- Assist in the creation of production audio
- Changing the volume levels and adding effects on the fly
- Help with the audio, edits to meet time constraints and play the commercials during the broadcast
- Play pre-recorded commercials during radio breaks, in line with the advertiser requirements
@ Home Customer Service Representative
U-Haul Moving and Storage
Phoenix, AZ
04.2014 - 09.2015
- Inbound calls Providing customer service to individuals
- Taking I rate calls to help provide resolutions for customers
- Modifying customer U haul truck reservations
- Taking Storage payments
Pledge Supervisor/Customer Service Rep. Office/Admin
Nebraska Educational Telecommunications
Lincoln, NE
09.2011 - 10.2013
- Provided expertise and customer service support to members, and customers during pledge drive
- Using Pay pal for Check processing and transferring money into bank accounts
- Taking inbound calls for credit card payments over the phone
- Importing new pledges into the Allegiance database system
- Data Entry
Global Conversion Support Specialist @ IBM
Kelly Services
Boulder, CO
09.2010 - 06.2011
- Used Oracle applications to generate more than 60 service contracts for InfoPrint Solutions Company
- Analyzed Accounts Receivables reports to prepare client consolidated invoices
- Performed analysis on files, reports, information systems and databases
- Maintained and updated information sources and databases in order to validate service contracts
- Verified contracts generated by team members for accuracy and completeness to protect business profitability
- Created and maintained spreadsheets and databases to report findings to billing and accounts receivables team
- Acted as Team led on various projects
- Recorded and reported project metrics to on-site project manager
- Responded to inquiries using various legacy databases, electronic systems and Oracle reports
Professional Telemarketer
Energy Conservation Alliance
Lakewood, CO
06.2010 - 08.2010
- Taking outbound calls for a non-profit organization
- Contacted homeowners by phone briefly explaining to them how they could get paid for taking part in an energy study designed to reduce their energy bills
Customer Service Representative
Corporate Express
Aurora, CO
01.2006 - 05.2006
- Taking in bound and outbound calls for office supply orders
- Processing orders by phone & internet for Major corporations
- Calling companies to make sure orders went through
- Processing corporation credit card orders & information by internet
Outbound/Inbound Customer Service Representative 1/Special operations
ADT Security Services, Inc
Aurora, CO
03.2004 - 01.2006
- Taking in bound and outbound calls for security alarm systems
- Monitoring businesses national accounts
- Processing alarm signals such as fire, burglary, carbon dioxide
- Trouble shooting different alarm panels
Customer Service Representative 1, Teir1
Covad Telecommunication
Denver, CO
07.2003 - 11.2003
- Taking inbound and outbound calls for business internet services
- Trouble shooting Computer networks DSL service, Web care
- Processing orders for Phone Company
- Worked on LAN & WAN networks
Education
Certificate - broadcast journalism
Ohio Center For Broadcasting
06.2010
Bachelors of Arts & Science - Speech Communications, Marketing
Metropolitan State College of Denver
09.2008
Skills
- Microsoft Office
- Vista
- Databases
- SharePoint
- Oracle
- MS Word
- Excel
- PowerPoint
- Outlook
- Windows
- TCP/IP
- LAN
- WAN
- Wireless office equipment
- HTML
- Team player
- Prioritizing
- Problem solving
- Customer service
- Organizational skills
- Time management
- Detail-oriented
- Communication skills
- Planning
References
Available upon request.
Timeline
Producer/Q&A Expert
Skyview networks
03.2021 - Current
Board Opp./ Programming
KTAR-92.3 KTAR News and Arizona Sports 98.7 FM
09.2015 - 03.2021
@ Home Customer Service Representative
U-Haul Moving and Storage
04.2014 - 09.2015
Pledge Supervisor/Customer Service Rep. Office/Admin
Nebraska Educational Telecommunications
09.2011 - 10.2013
Global Conversion Support Specialist @ IBM
Kelly Services
09.2010 - 06.2011
Professional Telemarketer
Energy Conservation Alliance
06.2010 - 08.2010
Customer Service Representative
Corporate Express
01.2006 - 05.2006
Outbound/Inbound Customer Service Representative 1/Special operations
ADT Security Services, Inc
03.2004 - 01.2006
Customer Service Representative 1, Teir1
Covad Telecommunication
07.2003 - 11.2003
Certificate - broadcast journalism
Ohio Center For Broadcasting
Bachelors of Arts & Science - Speech Communications, Marketing
Metropolitan State College of Denver
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