Summary
Overview
Work History
Education
Skills
Software
Work Availability
Work Preference
Timeline
AdministrativeAssistant

QUINESSA ALLEN

Moody,AL

Summary

Hard worker seeking to apply efficient and competent services and skills to competitive work environments. Displaying a warm, friendly touch while assisting customers. Efficient and precise in sales processing, managing stores, and customer services. Energetic and driven with a positive attitude and a sense of excitement. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

12
12
years of professional experience

Work History

Customer Service Experience Associate

Nordstrom
Birmingham, AL
04.2023 - Current
  • Assist customers in finding or selecting items by making suggestions based on their individual needs or wants
  • Operates a cash register by scanning and processing customer payments, returns, exchanges, or refunds
  • Process credit card applications and open up new credit card accounts for customers
  • Stock, replenish, and organize inventory with accuracy and efficiency
  • Provide outstanding customer service and receive positive feedback from customer surveys

Retail Customer Service Associate

Dillards
Oxford, AL
01.2023 - 04.2023
  • Accurately balanced cash drawers and the vault
  • Verified all information was entered correctly, while matching deposits
  • Successfully processed payments, directed calls to proper store departments, processed online orders, and assisted in item returns

Sales Associate

AAFES
Fort Bragg, NC
08.2016 - 06.2017
  • Greeted customers inside the store and assisted them with making selections for items throughout the store
  • Used loss prevention skills by identifying potential shoplifters and alerted management when needed
  • Resolved customer complaints in a professional and satisfactory manner while prioritizing customer needs

Sales Associate

DeCa
APO Germany, AE
08.2008 - 02.2009
  • Verified patron identification prior to entering the store to ensure protocol was being adhered to
  • Conducted research to find a response to customer inquiries
  • Provided customers with a great shopping experience while processing payments and scanning merchandise

Sales Associate

Walmart
Springville, AL
09.2002 - 02.2003
  • Greeted customers as they entered the store
  • Answered customer questions and assisted with requests
  • Executed purchases and returns at the cash register while checking for accuracy
  • Resolved customer complaints and issues in a timely and professional manner

Lead Sales Representative

Old Navy
Trussville, AL
02.2001 - 02.2002
  • Effectively established great customer relationships by providing outstanding customer service
  • Created visuals for mannequins, transported merchandise to each department
  • Assisted with making sure floors were adequately stocked

Front End Office Manager

Winn Dixie
Trussville, AL
04.1998 - 10.1999
  • Managed and supervised up to 15 employees at a time
  • Created work schedules to assure customer movement in store was sufficient enough to guarantee customers were assisted in a timely manner
  • Accurately reconciled and balanced cashier drawers and the vault daily
  • Handled the issuing and purchases of money orders and Western Union money transfers

Education

Diploma -

Springville High School
Springville, AL
05.1996

Skills

  • Team player
  • Proficient computer skills
  • Cash handling experience
  • Deep Understanding of Others
  • Courteous
  • Strong Focus on Accuracy
  • Problem Solver
  • Flexible
  • Phone etiquette
  • Customer service
  • Effective communication
  • Excellent communication skills
  • Ability to work independently
  • Ability to work as part of a team
  • Efficient in High-Pressure Situations
  • Multitasking and organization
  • Courteous and professional
  • Problem-solving abilities
  • Leadership qualities

Software

Microsoft

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceWork from home optionFlexible work hours4-day work weekPaid time offPersonal development programs

Timeline

Customer Service Experience Associate

Nordstrom
04.2023 - Current

Retail Customer Service Associate

Dillards
01.2023 - 04.2023

Sales Associate

AAFES
08.2016 - 06.2017

Sales Associate

DeCa
08.2008 - 02.2009

Sales Associate

Walmart
09.2002 - 02.2003

Lead Sales Representative

Old Navy
02.2001 - 02.2002

Front End Office Manager

Winn Dixie
04.1998 - 10.1999

Diploma -

Springville High School

Similar Profiles

CREATE PROFILE
QUINESSA ALLEN