Quinetta Barnes
Ahoskie,NC
Summary
Experienced Social Worker with 13+ years in medical, mental health, child welfare, and school settings. Closely worked with diverse populations in private practice, health care, social services outpatient settings and public school systems. Skilled in building community support, key coalitions, strategic interagency partnerships, and advocacy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CST Team Lead
Pathways To Life, Inc.
01.2024 - Current
- Conducted regular meetings with leadership to provide updates on team performance, challenges, opportunities, and accomplishments.
- Built strong relationships with clients, increasing overall trust and advocacy between clients and staff members.
- Established clear expectations and performance metrics, driving accountability among team members.
- Coordinated cross-functional collaboration between the CST team and other departments for seamless issue resolution.
- Championed change management initiatives, leading the adoption of new tools and technologies among team members.
- Maintained compliance with company policies and industry regulations while providing exceptional support experiences for client's served.
- Optimized resource allocation by monitoring workload distribution and adjusting staffing levels as needed.
- Created an environment of continuous improvement with regular feedback sessions and performance reviews.
- Fostered a culture of open communication, promoting teamwork and collaboration within the CST Team department.
- Conducted regular staff meetings to discuss client's issues and potential solutions.
- Maintained focus during busy times and delegated tasks to staff regarding client crisis situations.
- Implemented innovative solutions to complex client issues, resulting in increased client retention rates.
Clinical School Social Worker
Hertford County Public Schools
08.2022 - 11.2023
- As a School Social Worker assessed students social, emotional and academic needs
- Responsible for securing and referring students and family members to needed community resources
- Assessed threats of self harm by utilizing QPR Assessments
- Collaborated with school Principals, Guidance Counselors, parents, teachers and local community services regarding students performance socially, emotionally and academically
- Conducted home-visits to ensure the safety and well being of students and their family’s
- Developed Attendance Law Contracts with Parents and Students as well as testified in court for any non-compliant attendance issues
- Closely monitored student attendance by utilizing NCED Cloud and collaborated with mental health counselors as well as addiction specialists regarding the overall health and well being of students served
- Covered classes for general education teachers
- Welcomed students in need of short counseling sessions as well as counseled students with intense mental, social
- Emotional and academic needs.
Clinical School Social Worker
Carteret County Schools
03.2021 - 06.2022
- As a School Social Worker assessed students social, emotional and academic needs
- Responsible for securing and referring students and family members to needed community resources
- Assessed threats of self harm by utilizing QPR Assessments
- Collaborated with school Principals, Guidance Counselors, parents, teachers and local community services regarding students performance socially, emotionally and academically
- Conducted home-visits to ensure the safety and well being of students and their family’s
- Developed Attendance Law Contracts with Parents and Students as well as testified in court for any non-compliant attendance issues
- Closely monitored student attendance by utilizing NCED Cloud and collaborated with mental health counselors as well as addiction specialists regarding the overall health and well being of students served
- Covered classes for general education teachers
- Welcomed students in need of short counseling sessions as well as counseled students with intense mental, social
- Emotional and academic needs.
Children’s Services Social Worker
The Hertford County Department of Social Services
07.2021 - 01.2022
- As a Child Welfare Social Worker: To protect children from Abuse, Neglect and Dependency and ensure the well-being of children and their families
- Implemented evidenced-based family interventions while completing Family Assessments and Investigations of Abuse, Neglect and/or Dependency
- Referred individuals and families to community resources and collaborated with community partners such as Port Health Services, Integrated Family Services, NuVisions, Trillium, Roanoke Chowan Community Health Center
- Demonstrated integrity, knowledge, and professionalism while engaging clients in services
- 100% initiation rate for reports within staffed timeframes
- Responsible for the successful completion of Courtesy Request, completed Home Studies and ICPC agreements
- Successfully completed Intake reports and Reports of A.N.D while on-call
- Completed courtesy request, Intake, and initial request for Adult Protective Services
- Responsible for immediate judgment decisions that are in compliance with the North Carolina Department of Health and Human Services
- Organized and conducted Child and Family Team Meetings as well as staffed cases during JCPC meetings
- Participated in weekly staffing and supervision meetings with the Children's Services Supervisor
- Testified in Superior Court, Civil Court, District and Family Court settings and actively worked along with law enforcement to ensure the safety of children involved in reports of child maltreatment
- Completed home visits, school visits and received consent to contact family members, collateral contacts, and agencies that had involvement with families involved with reports of Abuse, Neglect, and Dependency
- Adhered to strict timeframes and completed cases within the timeframes per Child Welfare Policy.
Exceptional Children's Teacher
Hertford County Board of Education
01.2018 - 01.2021
- As a Exceptional Children's Teacher: Responsible for collaborating with general education teachers to provide shared learning experiences to children with Individualized Education Plans
- Collaborated with general education teachers with-in the classroom setting to develop lesson plans for students requiring additional educational support
- Modified lessons taught by the general education teachers to meet the needs of students and incorporate the instruction to meet the academic needs and abilities of students living with special needs in order to ensure that the students are staying on track so they can successfully move on to new topics with their peers
- Conducted annual IEP meetings with school staff, parents/caregivers, LEA, EC Coordinators
- Continually communicated with parents regarding their child's strengths and needs while in the school setting
- Worked closely with school counselors and Behavior Specialists to ensure children that were referred to PRC 29 Services were engaging in services
- Perform duties with a diverse population of families and individuals to ensure that a clear understanding of services were being understood
- Performed worked duties on ZOOM and CANVAS platforms
- Responsible for substitution when there was no teacher availability in a wide range of classrooms
- Monitored students succeed and kept families well informed of upcoming projects, homework assignments and classroom activities
- Held meetings with a 100% rate of attendance for parents and caregivers.
Multi Systemic Therapist
Uplift Comprehensive Services
01.2018 - 01.2021
- As a Multi Systemic Therapist: Responsible for providing individualized intensive, family-focused and community-based treatment for chronically violent youth
- Engaged in implementing home and community based interventions for families of youth with severe psychosocial and behavioral problems
- Implemented Strategic Family Therapy, Structural Family Therapy and Cognitive Behavioral Therapy in intensive interventions during periods of up to four to six months
- Utilized Alpha Flex Electronic Health Record to upload client information and document progress notes
- Completed Person Centered Profiles, Comprehensive Clinical Assessments, Crisis Prevention and Intervention Plans
- Completed Intake Assessments, Genograms and Weekly Case Summaries
- Engaged in staffing and consultation with Multi Systemic Therapist and Multi-Systemic Expert
- Responded to after-hours crisis calls regarding verbal aggression, physical aggression and suicidal ideations
- Developed crisis response plans as well as incident reports for client referred behaviors.
Children’s Services Social Worker
The Hertford County Department of Social Services
01.2015 - 01.2018
- As a Child Welfare Social Worker: To protect children from Abuse, Neglect and Dependency and ensure the well-being of children and their families
- Implemented evidenced-based family interventions while completing Family Assessments and Investigations of Abuse, Neglect and/or Dependency
- Referred individuals and families to community resources and collaborated with community partners such as Port Health Services, Integrated Family Services, NuVisions, Trillium Roanoke Chowan Community Health Center
- Demonstrated integrity, knowledge, and professionalism while engaging clients in services
- 100% initiation rate for reports within staffed timeframes
- Responsible for immediate judgment decisions that are in compliance with the North Carolina Department of Health and Human Services
- Organized and conducted Child and Family Team Meetings as well as staffed cases during JCPC meetings
- Participated in weekly staffing and supervision meetings with the Children's Services Supervisor
- Testified in Superior Court, Civil Court and Family Court settings and actively worked along with law enforcement to ensure the safety of children involved in reports of child maltreatment
- Completed home visits, school visits and received consent to contact family members, collateral contacts, and agencies that had involvement with families involved with reports of Abuse, Neglect, and Dependency
- Adhered to strict timeframes and completed cases within the timeframes per Child Welfare Policy.
Clinical Renal Social Work Intern
DaVita Dialysis
01.2014 - 01.2014
- As a Renal Social Work Intern: Arranged services that support and promote maximum psychosocial functioning to patients and their families
- Conducted biopsychosocial assessments and participated in the care planning process as well as co-facilitated patient engagement in their plan of care
- Interpreted social, emotional, vocational, financial and family problems to inter-disciplinary staff for care planning and problem solving
- Devised interventions which target specific challenges for resolution with patients and staff
- Coordinated care with and on behalf of patients and providers, agencies and institutions which reflect patient need and preferences
- Arranged direct clinical services to patients and their families based on individual needs, preferences and resources
- Delivered targeted interventions to treatment, chronic illness, changes in lifestyle, independence, quality of life, emotional and psychiatric disturbance, grief and issues related to end of life
- Directly intervened with patients to provide supportive counseling and psycho education to facilitate a positive emotional adjustment to End-of Stage Renal Disease and treatment
- Provided a variety of brief therapy interventions to provide support, goal directed counseling, positive reinforcement and suggestions for enhanced wellness and emotional regulation to suit individual patients and their families’ needs and choices
- Facilitated crisis intervention services to patients experiencing emotional or psychiatric emergency, trauma, abuse or neglect, and medical crisis.
Special Populations Patient Navigator/Certified Application Counselor
Roanoke Chowan Community Health Center
01.2013 - 01.2014
- As a Certified Application Counselor/Lead Special Populations Patient Navigator: Completed all required training and received mandatory certification to provide structured education regarding Marketplace Benefits
- Coordinated partnerships with the local Department of Social Services as well as collaborated with on-site Income Maintenance Worker to assess patients for Children and Adult Medicaid programs
- Organized community events and discussed the provisions of the Patient Protection and Affordable Care Act to community members
- Developed effective relationships with stakeholders, partner organizations, and community businesses in an effort to continually offer support for the Health Insurance Exchange
- Provided structured patient education on health coverage as well as distributed outreach materials to patients, community members, partner organizations, and business to build coverage option awareness
- Designed resource and referral materials to individuals, businesses, and community members that promoted the utilization of local support systems
- Supervised outreach and enrollment activities for uninsured and underinsured individuals and families as well as scheduled community events and consumer appointments
- Developed communications and marketing strategies for the successful promotion of the Patient Protection and Affordable Care Act
- Featured in the Los Angeles Times and Chicago Tribune for outstanding Marketplace Assistance efforts with the Promotion of the Patient Protection and Affordable Care Act.
Sliding Fee Scale Coordinator / Credit & Collections Specialist
Roanoke Chowan Community Health Center
01.2008 - 01.2013
- As a Sliding Fee Scale Coordinator: Assist in design and implementation of the sliding fee scale program and process, as well as developed and implemented productive workflows
- Provide Support to CEO and CFO through documentation management, calendar organization, producing financial reports, and preparation for meetings
- Review patient accounts to verify medical necessity, coverage criteria, completed applications, justifiable write-offs, and determine eligibility for uninsured and underinsured patients
- Oversaw the first sliding fee scale Federal Government Audit for Roanoke Chowan Community Health Center
- Engaged in Board of Directors Meetings, Quality Improvement Meetings and Management Team Meetings
- Implemented a successful collaborative effort with Assess East, Inc
- To provide holistic health care to underserved as well as uninsured and underinsured individuals.
Credit & Collections Specialist
Roanoke Chowan Community Health Center
01.2008 - 01.2013
- As a Credit & Collections Specialist: Inspect, process, collect, and follow-up through letter and phone correspondence regarding past due accounts and returned checks
- Developed and implemented flexible payment plans
- Assisted CFO with the implementation of a third party collection agency in an effort to increase revenue
- Assisted with building medical billing and coding software used for the implementation of the Electronic Health Record
- Trained new employees on multiple medical billing programs and data entry software
- Drafted and finalized outgoing correspondence for CEO and CFO
- Cataloged bankruptcy and payment reports
- Provided narratives to the Executive Team regarding credit and collections process and procedures and sliding fee scale outcomes on a monthly basis.
Para-Professional / Service Coordinator
Solid Foundation
01.2006 - 01.2008
- Received client intakes and completed assessments
- Collaborated with case managers in creating goal development and progress reports
- Located and referred clients to community resources as appropriate
- Provided informal counseling for substance abuse issues, job development skills, and family permanency
- Practiced solution-focused procedures and techniques
- Collaborated with Child Protective Services to provide foster care placement and client transportation services
- Provided informal counseling for dually-diagnosed clients
- Collaborated with the local Department of Social Services.
Para-Professional / Therapeutic Staff Support
Life Incorporated
01.2003 - 01.2006
- Provided client transportation services and documented client goals and progression
- Collaborated with treatment teams on client’s progress, participated in Individualized Educational Plan meetings for children and young adults
- Located and referred clients to community resources as appropriate
- Prepared and presented treatment plans for children and adults with mental health issues
- Completed client home visits and conducted treatment team meetings.
Education
Master of Social Work -
University of Southern California
Los Angeles, CA05.2015
Bachelor of Social Work -
Shaw University
Raleigh, NC05.2013
Skills
- Excellent oral and written communication skills
- Experienced in leadership and management
- Motivational Interviewing
- Problem-Solving Therapy Training
- Team Building and Motivation
- Relationship Building
- Flexible Work Schedule
- Performance monitoring
- Records Organization
- Reporting and Performance Analysis
- Needs Assessment
- Task Delegation
- Stakeholder Management
- Team Management
- Complaint resolution
- Administrative Support
- Critical Thinking
Certification
- Licensed Clinical Social Worker Associate
- Certified Problem Solving Therapist
- Symptoms Targeted Interventions Certification
Affiliations
- National Association of Social Workers
- American Psychological Association
- National Association of Community Health Centers
- North Carolina Association of Community Health Centers
Timeline
CST Team Lead
Pathways To Life, Inc.
01.2024 - Current
Clinical School Social Worker
Hertford County Public Schools
08.2022 - 11.2023
Children’s Services Social Worker
The Hertford County Department of Social Services
07.2021 - 01.2022
Clinical School Social Worker
Carteret County Schools
03.2021 - 06.2022
Exceptional Children's Teacher
Hertford County Board of Education
01.2018 - 01.2021
Multi Systemic Therapist
Uplift Comprehensive Services
01.2018 - 01.2021
Children’s Services Social Worker
The Hertford County Department of Social Services
01.2015 - 01.2018
Clinical Renal Social Work Intern
DaVita Dialysis
01.2014 - 01.2014
Special Populations Patient Navigator/Certified Application Counselor
Roanoke Chowan Community Health Center
01.2013 - 01.2014
Sliding Fee Scale Coordinator / Credit & Collections Specialist
Roanoke Chowan Community Health Center
01.2008 - 01.2013
Credit & Collections Specialist
Roanoke Chowan Community Health Center
01.2008 - 01.2013
Para-Professional / Service Coordinator
Solid Foundation
01.2006 - 01.2008
Para-Professional / Therapeutic Staff Support
Life Incorporated
01.2003 - 01.2006
Master of Social Work -
University of Southern California
Bachelor of Social Work -
Shaw University
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