QUINETTA DICKERSON
Manor,TX
Summary
Knowledgeable, earnest and attentive CCMA/Medical Assistant Instructor equipped with clinical and administrative knowledge necessary to successfully assist Medical practices. Offers progressive background training, developing and motivating support staff to meet patient and provider needs. Fully credentialed in Texas with NHA Certification, BLS, and Associates in Applied Science.
Overview
9
9
years of professional experience
Work History
Medical Assistant Instructor
College of Healthcare Professions
Austin, TX
08.2024 - Current
- Developed and implemented lesson plans to teach medical assistant students the fundamentals of patient care.
- Created a safe learning environment for medical assistants to practice clinical skills in a simulated setting.
- Assessed student performance through written tests, practical exams, and hands-on demonstrations.
- Provided individual instruction on topics such as anatomy, physiology, pharmacology, medical terminology, and laboratory procedures.
- Conducted lectures on health care related topics including ethics and legal issues.
- Evaluated student progress by assessing knowledge of course material and providing feedback on assignments.
- Demonstrated proper techniques for taking vital signs, performing venipuncture, administering injections, and collecting specimens.
- Maintained accurate records of attendance and grades for each student enrolled in the program.
- Organized monthly seminars featuring guest lecturers from various healthcare organizations to expand student knowledge base.
- Supervised externships with local healthcare facilities to provide real world experience for medical assistant students.
- Scheduled regular review sessions to ensure that all students understand course material prior to examinations.
- Established relationships with area hospitals and clinics for placement opportunities upon completion of program requirements.
- Monitored compliance with safety protocols when working with hazardous materials or conducting lab experiments.
- Collaborated with other instructors in developing innovative teaching strategies aimed at enhancing student engagement.
- Delivered education in line with governmental, accreditation and institutional policies and procedures.
Medical Assistant Instructor
Southern Career Institute
Ste, TX
09.2022 - 08.2024
- Developed and adjusted curriculum to meet diverse student needs, supporting comprehension of Medical Assistant course concepts and career paths
- Fostered participation in online and Zoom discussion forums, relating to Medical Assisting concepts to increase comprehension
- Trained students how to place IT tickets and troubleshoot in ground classes, and via Zoom
- Provided tutoring for students and additional help on Labs
- Provided students with resources to assist with retention and their success
- Developed and delivered graduate and undergraduate curriculum centered on public health, stress management and worksite health promotion
- Educated on EMR/EHR systems in Clinics and Hospital settings
- Supervised laboratory work, for efficiency with vitals, EKGS, venipuncture, phlebotomy, sterile tray setup, suturing, urinalysis testing with machine;dipstick, strep testing, vision acuity, blood sugar, fecal Occult, Covid-19 testing with machine and strip test
- Proper PPE for certain procedures and how to put it on and take it off correctly in clinic setting
- Safety precautions and detail quizzes and student feedback daily to keep each student on track with being safe, and staying within their scope of practice
- OSHA, standard precautions, disinfection, sanitation, sterilization, proper hand washing techniques, supply setup in patient room, proper supplies for procedures; in depth about special procedures
- Enhanced communication skills for exceptional patient care
- Taught students about verbal, nonverbal, and proper way to handle irate patients in healthcare environment
- Medical Billing and coding and different software utilized
- Prepared [Area of study] lectures and presentations
- Conferred with department faculty to evaluate program progress and achievement of learning objectives
- Instructed students in proper MA laboratory techniques
- Created group/individual projects for medical assistants and to develop soft skills and to build their confidence and self-esteem
- This will essentially lead to better patient care and students excelling in their field of study
- Developed and adjusted curriculum to meet diverse student needs, supporting comprehension of MA course concepts and career paths
- Contributed to campus and community events to spread awareness
- Facilitated OAC meetings with clinical supervisors and physicians twice a year to get feedback on MA externs, and how we can improve in the classroom for students to land future jobs upon completing MA Program
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Approached and solved problems with initiative and sound judgment
- Helped office personnel with errands, paperwork and data entry
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Performed manual labor tasks to detailed instructions from supervisors
- Trained oncoming Medical Assistant Instructors and provided mentorship for their success
- Run L0A meeting, student advisement, recruiting new students for reentry
- Running school events to keep students engaged.
Certified Clinical Medical Assistant
ADC
West Lake Hills, Texas
11.2020 - 08.2022
- Resolved billing issues with labs
- Prior Authorizations
- Handled drug reps and restocking samples and scheduling lunches
- Patient education and assisted with patient assistance
- Administered and trained patients on how to use medication
- 24hr urine testing and educated patient on how to perform
- Hippa Compliance
- Outreach to Labs, Imaging facility; Pharmacy
- Utilized health system standards to clean and sterilize medical instruments
- Explained treatment procedures, medications, diets, or physicians' instructions to patients
- Assisted with downloading all CGMs, Pumps, and help with insulin conversion
- Familiar with EMR/EHR usage and proper charting in medical records
- (ECW/Epic)
- Updated and recorded patient medications and allergies in patient chart upon each visit
- Set up and cleaned examination rooms at start of day, between patients and at end of day
- Contacted medical facilities or departments to schedule patients for tests or admission
- Kept facility stocked with necessary supplies, equipment and instruments to maintain proper inventory
- Consulted with patients to determine procedure eligibility based on health history
- Completed intakes, measuring vital signs and documenting symptoms
- Compiled laboratory and x-ray reports, hospital notes and other pertinent data
- Assisted clinicians with in-office procedures
- Reviewed test results for completion and abnormalities
- Kept equipment ready for use through scheduled cleaning and sterilization
- Supported medical staff by answering phones and preparing supply orders
- Updated records in EHR system, carefully protecting patient information and verifying data
- Refills medications via E-rx, fax, and called in scripts to pharmacy
- Faxed lab orders and sent over electronically
- Wrote letters for patients to return to work etc
- Educated patients on prescribed medications, treatments and procedures
- Documented information required for patients' specimens and tests completed
- Oversaw patient check-in by pulling charts, verifying data and organizing paperwork
- Applied knowledge of sterile techniques and OSHA regulations, optimizing health and safety
- Checked in and checked out patients
- Utilized proper precautions with sanitation and disinfection.
Medical Assistant Instructor (Part Time)
Vandlay
Cedar Park, Texas
08.2021 - 11.2021
- Prepare lectures and presentations
- Developed and adjusted curriculum to meet diverse student needs, supporting comprehension of MA course concepts and career paths
- Selected and acquired MA materials, implementing innovative instruction techniques
- Fostered participation in online discussion forums, relating MA concepts to increase comprehension
- Conducted research and presented findings to scholarly journals for publication
- Conferred with department faculty to evaluate program progress and achievement of learning objectives
- Supervised laboratory work, underscoring MA topics and supporting skills development
- Developed and delivered graduate and undergraduate curriculum centered on public health, stress management and worksite health promotion
- Instructed students in proper laboratory techniques
- Vitals, Ekg, venipuncture, phlebotomy, step, urine testing, covid 19 testing, special procedures
- Sanitation, disinfection, and sterilization process
- Educated on good Commination skill in healthcare
- Proper charting techniques in EMR/EHR
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
- Identified issues and solutions to eliminate backlog and maximize workflows
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Delivered fast and friendly service to handle questions and service complaints
- Planned and executed strategies to increase business and drive profit growth
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Helped office personnel with errands, paperwork and data entry.
Triage Specialist (Lay off Due to Covid)
Texas Diabetes & Endocrinology, P.A
Round Rock , TX
09.2015 - 04.2020
- Determined priority of patients' needs and implemented protocols to give each care required within acceptable timeframes
- Administered assessments to narrow down conditions and necessary treatments
- Taught remote patients and caregivers how to deploy immediate treatments for critical and non-critical issues
- Worked patients into provider schedules, adjusting plans to meet urgent needs
- Handled both walk-in and telephonic nursing triage, collecting symptom and complaint information to start evaluations
- Satisfied patients care requirements by coordinating with clinical operation hours available
- Tested patients blood sugars, trained on insulin injections
- Sent in Rx refills, faxed labs, and imaging orders
- Patient education
- CGM, and pump download
- Offered knowledgeable, evidence-based health services in community-based locations
- Immunized patients against communicable diseases based on seasonal factors, age or current transmission rates
- Ordered diagnostic tests and requested specialist care to meet patient needs
- Resolved or reduced patient symptoms with intramuscular, intravenous and oral medicines
- Maintained accurate records and charted consistently in EHR system
- Worked with interdisciplinary team to organize and implement patient care plans
- Supported procedures by handling instruments and monitoring patients
- Advised patients on at-home care and preventive lifestyle choices
- Delivered evidence-based, cost-effective care following facility policies
- Modified patients' treatment plans as indicated by patients' responses and new physician orders
- Cared for patients in field during disasters, assessing conditions, making tentative diagnoses and stabilizing for transport
- Checked patients' diets, physical activities and risk factors for disease
- Prior authorization; medical related letter for patients
- Administered medications to patients and monitored patients for reactions or side effects
- Maximized unit efficiency, keeping supplies and records well-organized for expected needs
- Assisted with examinations, treatments and office procedures
- Prepared patients for appointments, completing intake processes and giving instructions
- Controlled infection risks with proper wound care and aseptic techniques
- Used local, inhalation, or intravenous on patients.
Education
Associate in Applied Science (A.A.S.) - Certified Clinical Medical Assistant -
McLennan Community College
Waco, TX08.2015
Associate in Applied Science (A.A.S.) - Cosmetology -
McLennan Community College
Waco, TX08.2010
High School Diploma - General Studies -
Waco High School
Waco, TX05.2007
Skills
- Academic advisement
- Course lectures
- Educational program management
- Faculty collaboration
- Student rapport-building
- Curriculum development
- Materials organization
- Problem solving
- Written communication
- Customer service
- Issue troubleshooting
- Time management
- Diagnostic support
- Equipment sterilization
- Intake control
- Check-in coordination
- Patient flow management
- Strong communication
- Procedure assistance
- Phlebotomy
- Vital signs documentation
- Specimen collection
- Diagnostic testing
- Patient interviewing
- Customer relations
- Leadership
- Schedule coordination
Timeline
Medical Assistant Instructor
College of Healthcare Professions
08.2024 - Current
Medical Assistant Instructor
Southern Career Institute
09.2022 - 08.2024
Medical Assistant Instructor (Part Time)
Vandlay
08.2021 - 11.2021
Certified Clinical Medical Assistant
ADC
11.2020 - 08.2022
Triage Specialist (Lay off Due to Covid)
Texas Diabetes & Endocrinology, P.A
09.2015 - 04.2020
Associate in Applied Science (A.A.S.) - Certified Clinical Medical Assistant -
McLennan Community College
Associate in Applied Science (A.A.S.) - Cosmetology -
McLennan Community College
High School Diploma - General Studies -
Waco High School
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