Quinetta Harris

Work History

Monitoring Center Security Guard

Premier Security Solutions

09.2022 - 05.2023

Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Responded quickly to emergency situations to assess and deflect
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Responded to emergencies promptly, ensuring the safety of all individuals on site.
Responded quickly to incidents and assessed active situations for security concerns.
Improved response time to incidents by maintaining clear communication channels with team members.
Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
Monitored CCTV cameras and alarm systems for security breaches.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Wrote detailed reports of all security breaches and investigations.

EMR Patient Care Coordinator

Forum Health

08.2021 - 06.2022

Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
Provided support and guidance to patients and families to navigate healthcare systems.
Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.

Home Health Caregiver Cancer Patient

Private Care

05.2023 - 04.2024

Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assisted patients with daily living activities, improving their overall quality of life.
Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Developed strong relationships with patient and family through open communication channels and empathetic listening skills.
Provided mobility assistance such as walking and regular exercising.
Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
Provided physical assistance for mobility, promoting independence and safety in the home environment.
Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
Monitored vital signs and reported any abnormalities to medical professionals promptly.
Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Enhanced patient comfort by providing compassionate and attentive care.
Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Followed nutritional plans to prepare optimal meals.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Scheduled and coordinated medical appointments.
Utilized universal precautions and infection control principles in all aspects of care.

Intake Specialist

CVScaremark

11.2020 - 03.2021

Answered phone calls and provided new clients with required paperwork to initiate service.
Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Enhanced office productivity by handling high volume of callers per day.
Entered referrals into appropriate system based on type of referral obtained.

Medical Receptionist

Hamilton Community Health Network

08.2018 - 06.2019

Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Transcribed phone messages and relayed to appropriate personnel.
Completed patient referrals to other medical specialists.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.

Summary

Overview

Work History

Monitoring Center Security Guard

EMR Patient Care Coordinator

Home Health Caregiver Cancer Patient

Intake Specialist

Medical Receptionist

Education

High School Diploma -

Skills

Websites

Affiliations

Timeline

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