Quinetta Harris
Mount Morris
Summary
Strategic Revenue Cycle Professional with extensive experience in ER Patient Registration and EMR Technical Support. Mastery of Epic Prelude/Grand Central and ADT systems used to drive 98%+ registration accuracy and efficient bed management. Adept at handling complex financial counseling, insurance verification, and technical system audits. A bilingual [if applicable] communicator focused on patient advocacy, revenue protection, and technical excellence in 24/7 trauma environments.
Overview
5
5
years of professional experience
Work History
Financial Admin Associate
Henry Ford-Genesys Hospital
Grand Blanc
06.2025 - Current
- Streamlined Patient Throughput: Orchestrated the seamless movement of patients using ADT and Epic tracking boards, ensuring "Arrival to Room" times were minimized and bed status was updated in real-time.
- Financial Gatekeeping: Verified insurance eligibility and initiated Authorization/Pre-Certification workflows directly within the ADT interface to prevent downstream claim denials.
- Status Management: Managed complex patient status changes (e.g., Observation vs. Inpatient) within the ADT system, ensuring accurate billing based on physician orders and InterQual criteria.
- Census Accuracy: Conducted "Midnight Census" audits and bed-check reconciliations to ensure the ADT dashboard reflected 100% accuracy for nursing and environmental services.
- Discharge Coordination: Facilitated efficient discharge processing within the ADT module, capturing final disposition codes and ensuring all financial counseling tasks were completed prior to patient exit.
- Identity Management: Mastered the Master Patient Index (MPI) search protocols to prevent the creation of duplicate medical records, maintaining a high standard of data hygiene for the Revenue Cycle Management
- Managed rapid-response registration for a Level II Trauma Center, processing an average of 200 patient arrivals per shift.
- Performed comprehensive insurance verification and authorization for commercial, Medicare, Medicaid, and workers' compensation plans.
- Educated patients and families on financial responsibility and facilitated applications for financial assistance or charity care programs.
- Collaborated closely with triage nurses and clinical staff to prioritize patient flow and minimize "left without being seen" (LWBS) rates.
- Consistently exceeded department goals for Point of Service (POS) collections by implementing persuasive, empathetic communication techniques.
Oncology-Home Health Aide
Self-Employed
Huntsville
01.2023 - 01.2024
- Assisted patient with daily living and grooming activities
- Scheduled and ensured timely patient transportation to and from appointments
- Provided physical and mobility assistance: such as walking and regular exercising
- Maintained detailed records of patient progress and changes in health status
- Monitored vital signs and reported any abnormalities to medical professional promptly
Monitoring Guard
Premier Security Solution
Flint
01.2022 - 01.2023
- Detected potential risk factors and reported suspicious activities immediately
- Monitored up to 30 sites utilizing CCTV cameras and alarm systems for security breaches
- Improved response times by maintaining clear communication with team members
- Responded quickly to emergency situations to assess and deflect potential threats
EMR Patient Care Coordinator
Forum Health
Flint
01.2021 - 01.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines
- Streamlined communication between patient and health care providers
- Conducted regular audits of documentation for accuracy within the practice management of software
- Assisted the health information technician by managing IT tickets
Intake Specialist
CVS Caremark Specialty Pharmacy Contract
Mount Morris, MI
11.2020 - 03.2021
- Maintain patient confidentiality by documentation review preventing data compromise and adhering to HIPAA regulations
- Review medical information and identify accurate CPT and ICD-10 codes for prescription processing
- Correspond with external referral sources, insurance companies and patient's on each pending referral
- Facilitate smooth transitions between different departments by effectively communicating relevant client information
- Experience with verifying insurance coverage and coordination of benefits
Education
Certificate - Job Preparation Course, Professionalism, Mental Toughness, Time Management, Leadership, Conflict Resolution Attitudinal and Life Skills Training
Flint Health Care Employment Opportunities Program
Flint, MI01.2024
H.S. - College Preparatory Courses
Dan River High School
Ringold, VA01.2003
Skills
- Behavioral Support
- Epic System
- ADT
- ICD-10 and CPT Coding
- Medical Charting
- CPR/AED
- Medical Terminology
- Time Management
- Sunrise Clinical Manager-GEMS
- Communication
- Detailed-oriented
- Problem-Solving
- Active Listening
- Critical Thinking
Cellular
810-493-6892
Timeline
Financial Admin Associate
Henry Ford-Genesys Hospital
06.2025 - Current
Oncology-Home Health Aide
Self-Employed
01.2023 - 01.2024
Monitoring Guard
Premier Security Solution
01.2022 - 01.2023
EMR Patient Care Coordinator
Forum Health
01.2021 - 01.2022
Intake Specialist
CVS Caremark Specialty Pharmacy Contract
11.2020 - 03.2021
Certificate - Job Preparation Course, Professionalism, Mental Toughness, Time Management, Leadership, Conflict Resolution Attitudinal and Life Skills Training
Flint Health Care Employment Opportunities Program
H.S. - College Preparatory Courses
Dan River High School