Quinica Burnett
Conley,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Fair Hearing Specialist
DeKalb County DFCS
02.2023 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
Economic Support Specialist 2
Dekalb County DFCS
05.2019 - 02.2023
- Reduced errors in benefit calculations by applying advanced knowledge of federal, state, and local policies and regulations.
- Decreased fraud risk by meticulously verifying applicant information against multiple databases during the eligibility determination process.
- Improved efficiency in case management by maintaining organized records of client interactions and updates on their progress towards self sufficiency.
- Determined correct services and program resources for individual needs.
- Process Snap and MA Cases
- Kept case files updated, accurate and aligned with requirements.
Administrative Support
DeKalb County DFCS
03.2014 - 05.2019
- Performed administrative support duties.
- Screened applications for completion
- Scanned and registered MA/Snap Application
- Made Copies and Uploaded Verification and Application
- Completed Voter Registration Logs
- Worked Lepsi Room
- Directed and Helped CL get to Designated Area
Teacher
Creative Image
06.2011 - 07.2013
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
Associate of Science - Nursing
Dekalb Technical College
Clarkston, GA03.2016
High School Diploma -
Towers High School
Decatur, GA05.2002
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Timeline
Fair Hearing Specialist
DeKalb County DFCS
02.2023 - Current
Economic Support Specialist 2
Dekalb County DFCS
05.2019 - 02.2023
Administrative Support
DeKalb County DFCS
03.2014 - 05.2019
Teacher
Creative Image
06.2011 - 07.2013
Associate of Science - Nursing
Dekalb Technical College
High School Diploma -
Towers High School
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