Quinise Campbell
South Euclid,OH
Summary
Dynamic professional with a proven track record at MetroHealth, enhancing customer satisfaction and exceeding performance targets. Skilled in data analysis and problem-solving, adept at managing patient records and streamlining administrative processes. Demonstrates exceptional team leadership and a commitment to excellence in customer service.
Known for adaptability, reliability, and results-driven approach.
Overview
24
24
years of professional experience
Work History
Practice Support Specialist
MetroHealth Medical Center
10.2017 - Current
- Provided essential support to medical staff, assisting in the coordination of care for patients with complex needs.
- Improved practice efficiency through the implementation streamlining administrative tasks and reducing human error.
- Receive internal and external calls for the purpose of initial enrollment, registration, medical appointments and surgery scheduling.
- Address various needs and questions of patients, physicians, and medical personnel while adhering to HIPPA and department guidelines and emergency protocol.
- Ensured timely completion of daily tasks such as filing paperwork, answering phone calls, and responding to email inquiries from both patients and healthcare professionals alike.
Referring Physicians Representatives
Cleveland Clinic
03.2012 - 03.2017
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Small Business Consultant
AT&T
11.2000 - 11.2010
- Provide superior customer service and meet sales objectives by identifying customer needs and offering products and service that meet those needs.
- Maximized profitability through detailed analysis of product offerings, pricing structures, inventory control methods.
- Answer customer billing inquiries and effectively respond to their request.
- Meet business ethics and exceed all daily performance standards.
Education
Associate of Applied Science - Nursing
Breckenridge School of Nursing
Warrensville Heights, OH08-2016
Skills
- Data analysis proficiency
- Team leadership
- Payment collection and processing
- Managing patient records
- Appointment management
- Bookkeeping
- Epic Knowledge
- Active listening
- Problem-solving abilities
Timeline
Practice Support Specialist
MetroHealth Medical Center
10.2017 - Current
Referring Physicians Representatives
Cleveland Clinic
03.2012 - 03.2017
Small Business Consultant
AT&T
11.2000 - 11.2010
Associate of Applied Science - Nursing
Breckenridge School of Nursing
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