Quinisha CIPRIANI
Houston,TX
Summary
Avid professional with over 13 years of experience in providing customer service. Incomparable ability to prioritize and execute multiple projects and deadlines concurrently. Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
CPE Compliance Officer
Mazars
Houston, TX
03.2022 - Current
- Maintains the compliance section of the LMS to ensure all are accurately reporting.
- Provides CPE compliance tracking and reporting firm wide while continuing efforts to update firm.
- Manages annual CPE compliance reporting process and NASBA sponsorship renewals.
- Administers all CPE/CE credits for external and internal trainings.
- Maintains Mazars sponsor status for various state and industry boards.
- Delivers planning and forecasting reports to the Executive committee for activities related to future CPE needed for all professionals licensed within the firms footprint.
- Administers, track, and report annual mandatory trainings firm wide.
Field Vice President
Appreciation Financial
Houston, TX
01.2017 - 03.2022
- Consulted with over 300 clients to assess and meet short- and long-term financial goal.
- Implemented diverse wealth management options to meet client objectives.
- Recruited and trained advisors in using successful strategies for implementing diverse wealth management to clients.
- Optimized recruitment efficiency and retained top talent by implementing new recruiting program.
- Supported executive decision-making by reporting on metrics and recommending actionable improvements.
Human Resources Coordinator
InterMarine
Houston, TX
07.2014 - 12.2016
- Support key HR processes (e.g., compensation and performance reviews) by consolidating data, updating charts, and preparing reports
- Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
- Perform enterprise analysis and reporting – accessing and gathering data from disparate sources and consolidating into meaningful reports
- Managed communication regarding employee orientation and open enrollment for benefits.
- Ran queries and reports through ADP system
- Created recruitment strategies to drive interest for top prospective students.
Office Coordinator/Assistant
Clear Lake Specialties Medical Center
Webster, TX
09.2013 - 06.2014
- Implemented a monitoring process for a pulmonary doctor, to assist in tracking hundreds of high risk patients on a day to day basis to improve customer relations.
- Adhered to data confidentiality practices, coordinated meetings and maintained daily call volumes by leveraging strong multitasking and task prioritization skills.
- Assisted Office manager in updating details in company database by keying in patient information, assisting in employee hiring, and payroll.
- Utilized HRIS to document and organize benefit data for accounts.
Customer Service Representative
InterMarineEtech Global Services Inc
Nacogdoches, TX
03.2010 - 05.2013
- Introduced call procedure to improve overall performance metrics with a 30% reduction in call time.
- Reviewed standard operating procedures or quality assurance calls to refine processes or update for conformity to new regulations or policies.
- Trained staff to provide excellent customer service to challenging customers.
Education
Bachelor of Arts - Social Work
Stephen F Austin State University
Nacogdoches, TX05.2013
Skills
- Relationship building
- Conflict resolution techniques
- Client relations and retention
- Time management
- Data Analysis
- Payroll and benefits administration
- Exceptional interpersonal skills
- Data management
- Training & Development
- Personnel recruitment
Timeline
CPE Compliance Officer
Mazars
03.2022 - Current
Field Vice President
Appreciation Financial
01.2017 - 03.2022
Human Resources Coordinator
InterMarine
07.2014 - 12.2016
Office Coordinator/Assistant
Clear Lake Specialties Medical Center
09.2013 - 06.2014
Customer Service Representative
InterMarineEtech Global Services Inc
03.2010 - 05.2013
Bachelor of Arts - Social Work
Stephen F Austin State University
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