Quencheral Bourgeois

I serve as the owner and operator of this ongoing business, which requires excellent customer service, organizational and multitasking skills. I offer clients with the below services:

• Virtual and In-person Assistant Services.
• Image Consulting
• Event Planning
• Business Consulting
• Personal and Professional Organizing Services
• Life Coaching

This position required excellent, customer service, organizational and time management skills as I coordinated logistics operations to optimize supply chain efficiency and reduce lead times. This position grew into a leadership position that included but were not limited to the following tasks:

• Ensure that all decision making for carrier selection and other related activities take into account the utmost safety in respect to the quality of the Environment, and health of employees and contractors in which PSA BDP interacts with on a daily basis.
• Arrange shipping details such as export licenses, Customs declarations, and packing, shipping, and routing of product.
• Offer team building support and industry knowledge where needed.
• Create and maintain Standard Operating Procedures for multiple assigned accounts.
• Effectively utilize MERIDIAN software for company needs.
• Review customer requirements and Letters of Credit and report any problems or discrepancies to customer and/or Manager of Strategic Accounts
• Book cargo and arrange trucking when applicable.
• Ensure booking details are thoroughly communicated to customers
• Issue Bills of Lading and Export Declaration.
• Prepare documents required (i.e. Commercial Invoice, Packing List, Certificate of Origin, etc.).
• Maintain communication with steamship line agents/warehouse/truckers as to status of shipments.
• Review ocean freight changes for accuracy.
• Transmit payables.
• Invoice and close out file.
• Responsible for accuracy of daily responsibilities.
• Provide support for accounts assigned to employees that are out of office
• Assist with training for new-hires and for cross-training purposes while out of office.
• Ensure Account Reports are completed in a timely manner.
• Ensure PSA BDP's /Customer's time standards are kept up and that files are completed within time constraints (exceptions: problems of which the shipper is aware, etc.).
• Prepare rate quotes in a timely manner.
• Maintain company confidentiality and professional standards.
• Mandatory attendance of all Quality meetings/training and the application of the entire Quality Process.

This position required for me to oversee the coordination of facility operations, ensuring compliance with safety regulations and organizational policies. I was also responsible for managing vendor relationships to secure services and supplies for various church activities and retail businesses within the church. While also pitching new ideas to support member engagement, volunteer opportunities and increase revenue streams.

This position required for me to coordinate daily front desk operations to ensure smooth guest experiences and provide recruitment support. The responsibilities included but were not limited to:

• Responsible for switchboard maintenance.
• Recruiter-responsible for assisting in application process, computer aptitude testing, candidate selection process, and assisting applicants in job selections.
• In-House Recruiter. Searched Internet for ideal candidates for various positions listed on the in-house job board. Arranged appointments for potential candidates to come in and register with the agency.
• Documented appointment information.
• Assisted with interviewing prospective candidates.
• Updated candidate(s) profile in the QPII System.
• Assisted with prospective candidates reference checks.
• Consulted daily with Account Managers in reference to types of candidates needed for open positions.