Quinlan Bludworth

Work History

Consultant

Best Buy

10.2023 - Current

Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Enhanced communication among team members, fostering a collaborative and supportive work environment.
Empathetic with customer concerns and needs.
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.

Experience Supervisor

Best Buy

09.2022 - 10.2023

Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
Trained and oriented associates to maximize team performance.
Coordinated merchandising displays, signage and sales enablement.
Helped recover a NPS score for the front end from 40% to 84% in two months.
Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Implemented best practices for issue resolution, minimizing response time while maximizing client satisfaction.
Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.

Store Manager

Conn's HomePlus

07.2021 - 09.2022

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Increased KPI's by +4% compared to previous year.

Assistant Store Manager

Conn's HomePlus

09.2020 - 07.2021

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Rotated merchandise and displays to feature new products and promotions.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Onboarded new employees, including training, mentoring and new hire documentation.
Managed over 100 customer calls per day.

Third Key Manager

Conn's HomePlus

03.2020 - 09.2020

Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Learned entire catalog of items to improve recommendations and increase upsells to customers.
Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
Managed over 100 sales calls per day.
Held daily and weekly trainings on different products in store and selling methods..
Recruited outside talent to join full-time staff.

Assistant Sales Manager

Best Buy

08.2019 - 03.2020

Demonstrated exemplary customer service by engaging clients on sales floor
Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
Coached sales team both collectively and individually to help each employee achieve monthly goals
Trained new associates in successful sales and performance strategies
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Improved performance in Sales Floor NPS surveys YOY
Completed store opening and closing procedures, including counting drawers and managing security.

Sales Supervisor

Best Buy

06.2018 - 08.2019

Worked jointly with team members to assist with closing sales, cross-selling and up-selling of products and services
Met with management to provide insights into sales operations and make strategy recommendations
Monitored daily sales operations and served as an informational and procedural resource to team members
Effectively coached team members to reach their weekly and monthly sales goals
Promoted exceptional customer service by engaging clients on the sales floor
Administered performance reviews to improve performance of team

Home Theater Team Lead

Best Buy

10.2017 - 06.2018

Implemented ongoing staff development to help employees achieve better growth potential
Recognized for continually growing the department's business on a monthly basis and exceeding expectations in driving revenue for the store
Managed a team of up to fifteen employees and consistently achieved our monthly goals.
Performed daily and monthly one-on-ones with associates to review their performance as well as set expectations for the future
Worked with Assistant Store Manager to develop any action plans for the department to grow our business

Market Sell-Through Manager

Creative Channel Retail

11.2016 - 10.2017

Implemented new processes and procedures tactfully to grow business
Networked in market to build partnerships and connections with prospects.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
Organized training events with different stores in the Phoenix area to bring brand recognition and knowledge to every level of retail employee
Brought brand recognition and excitement to LG Home Theater products.
Participated in the Consumer Electronics Show (CES)

LG Experience Expert

Best Buy

06.2016 - 11.2016

Won "Retail Sales Associate of the Month" Award for seven months in 2015
Assisted customers over the phone regarding store operations, product, promotions and orders
Bring Best Buy 0254 from an underperforming store for LG Home Electronics to a top-performing store upon assuming title of LG Experience Expert
Maintained exceptional LG product knowledge and kept up-to-date with trainings and outside information of competitors
Coached other associates on best selling practices for LG Home Theater products and assisted them with any of their clients
Maintained cleanliness of the LG Experience Store and updated all products with software updates as soon as they were available
Grew LG Home Theater business YOY by over 80%

Sales Advisor

Best Buy

05.2015 - 04.2016

HT, Appliances, Gaming and Car Audio Computed sales prices, total purchases and processed payments
Described merchandise and explain operation of merchandise to customers
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
Guided customers in choosing items that reflected personal preferences
Explained information about the quality, value and style of products to Influence customer buying decisions
Replenished floor stock and processed shipments to ensure product availability for customers

Customer Service Representative

Synchrony Financial

08.2013 - 04.2015

Provided accurate and appropriate information in response to customer inquiries
Demonstrated mastery of customer service call script within specified timeframes
Collected customer feedback and changes to exceed customer satisfaction goals
Trained staff on how to improve customer interactions
Participated in special projects to help drive change.
Received over 75 inbound calls per day.

Summary

Overview

Work History

Consultant

Experience Supervisor

Store Manager

Assistant Store Manager

Third Key Manager

Assistant Sales Manager

Sales Supervisor

Home Theater Team Lead

Market Sell-Through Manager

LG Experience Expert

Sales Advisor

Customer Service Representative

Education

No Degree - Computer Programming

High School Diploma -

Skills

Timeline

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