Quinlan Duchaine
Bloomington,IL
Summary
Experienced and results-oriented professional with over 10 years of expertise in operations management, team leadership, and process optimization. Proven ability to drive operational efficiency, manage cross-functional teams, and implement data-driven strategies to achieve business goals. Adept at improving performance metrics, streamlining workflows, and enhancing customer satisfaction. Seeking to leverage strong problem-solving skills, leadership experience, and operational excellence to contribute to the growth and success of a dynamic organization
Overview
11
11
years of professional experience
Work History
Enterprise Account Manager
Bluebird Network
12.2023 - 10.2024
- Managed and expanded Bluebird Network's revenue streams by cultivating and maintaining relationships across multiple sectors, including commercial, government, education, medical, and financial industries, resulting in a 20% revenue growth
- Developed and executed sales strategies, consistently meeting or exceeding sales targets by 15%, contributing to a 25% increase in client acquisition within the first year
- Utilized in-depth knowledge of Bluebird's offerings to communicate the value of products and services, leading to a 40% conversion rate from prospect to client
- Built and sustained strong relationships with key stakeholders (customers, network providers, and vendors), achieving a client retention rate of 96% annually
- Negotiated service agreements, aligning pricing, delivery, and specifications with sales goals, resulting in a contract value of $2M and a profit margin of 18%
- Provided accurate, timely quotes and project estimates, ensuring smooth and efficient sales cycles, with an average close time reduction of 30%
- Led successful presentations and demos at customer sites, trade shows, and conferences, enhancing Bluebird's market visibility and generating 150+ new leads
- Collaborated cross-functionally with Service Delivery and Network Planning teams, ensuring seamless integration of customer needs into network evolution plans and achieving a client satisfaction rate of 98%
- Delivered exceptional customer service and problem-solving, contributing to a 35% increase in customer retention and fostering long-term partnerships
- Traveled to client meetings, presentations, and industry events, expanding Bluebird's market presence and securing 18 new enterprise clients
Senior Account Executive
Stratus Networks
11.2022 - 11.2023
- Supervised a team of 3 direct reports as a Senior Account Executive, providing mentorship and guidance that resulted in a 30% improvement in team performance and goal achievement
- Directed the strategic development and growth of voice, data, and cloud services in the Bloomington-Normal Metro Area, increasing market share by 18% within 12 months
- Drove client acquisition efforts, consistently exceeding sales targets by 25% through targeted outreach and networking initiatives
- Cultivated strong relationships with C-level executives, identifying key business drivers and tailoring solutions to meet their unique needs, resulting in a 40% increase in long-term contracts
- Delivered high-impact sales presentations, resulting in a conversion rate of 35% from prospects to signed contracts
- Negotiated and closed profitable contractual agreements, contributing to a revenue increase of $600,000 in the first year
- Maintained long-term customer relationships, achieving a client retention rate of 90%
- Coordinated the strategic placement of advertisements and marketing materials, leading to a 20% increase in brand awareness within the local market
- Collaborated closely with sales engineers to design and deliver personalized, complex solutions, resulting in improved client satisfaction and a 25% upsell rate
Retail Store Manager
AT&T
10.2018 - 07.2022
- Led store growth, successfully elevating the location from a level 2 to a level 3 store (the highest level), representing a significant 35% increase in overall store revenue
- Responsible for performance metrics and reporting, using data analysis to identify areas of opportunity and tailor coaching strategies, resulting in improved goal setting and a 25% increase in team performance
- Coached and developed a Sales Team of 10 Subject Matter Experts and 1 Assistant Manager, driving sales initiatives and incentives, resulting in a 72% improvement across 5 key performance metrics over 4 years
- Managed customer escalations and pricing disputes, ensuring timely and satisfactory resolution while maintaining customer satisfaction and retention rates of 92%
- Analyzed data and customer feedback to drive customer satisfaction and increase referral rates, leading to a 30% boost in positive reviews and customer referrals
- Achieved 95% or higher on all store audits, consistently meeting or exceeding operational and compliance standards
- Prospected and organized events to build the customer base, resulting in a 30% increase in foot traffic and new customer sign-ups
- Delivered presentations to end-users, driving both sales and performance improvements by effectively communicating product value and benefits, leading to a 25% increase in product adoption
- Accountable for store inventory and merchandising, overseeing all aspects while delegating tasks to ensure optimal store presentation and efficient stock management, reducing inventory discrepancies by 20%
- Managed hiring and discipline processes, ensuring a high-performing team while maintaining a positive work environment and a 90% employee retention rate
- Built strong relationships with the labor bargaining unit, fostering collaboration and resolving potential conflicts to maintain operational efficiency, reducing workplace disruptions by 15%
Assistant Store Manager
AT&T
09.2015 - 09.2018
- Coached and developed a Sales Team of 10 Subject Matter Experts, leading to a 20% improvement in team performance and goal achievement within the first year
- Drove sales initiatives and incentives, resulting in a 15% increase in overall sales and a 10% improvement in sales conversion rates
- Prospected and organized meetings and events, contributing to a 30% increase in the customer base and generating 50 new leads per quarter
- Delivered impactful presentations to end-users, driving 25% growth in customer engagement and increasing product adoption by 18%
- Managed customer escalations and pricing disputes, resolving 95% of issues within 24 hours and maintaining a customer satisfaction rate of 92%
- Solely responsible for store inventory and merchandising, ensuring optimal stock levels and achieving a 10% reduction in inventory discrepancies and a 20% increase in product turnover
Sales Consultant
AT&T
10.2013 - 08.2015
- Specialized in B2B sales, fostering strong relationships with small and mid-sized business clients to deliver customized communication and technology solutions, resulting in a 15% increase in the store's client base
- Consistently exceeded sales targets by 20% by identifying client needs and providing tailored product recommendations to support business objectives
- Utilized consultative selling techniques to highlight the value of AT&T's products and services, driving long-term client partnerships and achieving a 90% client retention rate year-over-year
- Collaborated with internal teams to ensure seamless implementation of solutions, enhancing the client onboarding experience and reducing implementation time by 15%
- Delivered product demonstrations and showcased features to potential clients, increasing upsell opportunities by 25% and boosting product adoption
- Maintained detailed client interaction records using CRM tools to strengthen customer relationship management, leading to a 15% increase in account strategies effectiveness and improved follow-up actions
Education
Bachelor of Arts - Psychology
Southern Illinois University Edwardsville
Edwardsville, Illinois05.2013
Skills
- Leadership & Performance Coaching
- Critical Thinking & Problem Solving
- Operational Excellence
- Project Management
- Team Collaboration & Development
- Public Speaking & Presentations
- Data Analysis & Reporting
- Technology & Software Proficiency
- Marketing & Sales Strategy
- Negotiation & Contract Management
- Goal Setting & Achievement
- Team Recruitment & Training
- Customer Relationship Management (CRM) & Retention
- Sales Strategy Development
- Performance Metrics & Reporting
Timeline
Enterprise Account Manager
Bluebird Network
12.2023 - 10.2024
Senior Account Executive
Stratus Networks
11.2022 - 11.2023
Retail Store Manager
AT&T
10.2018 - 07.2022
Assistant Store Manager
AT&T
09.2015 - 09.2018
Sales Consultant
AT&T
10.2013 - 08.2015
Bachelor of Arts - Psychology
Southern Illinois University Edwardsville
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