Quinlan Williams
Smyrna,TN
Summary
Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Graphic Designer
Genesco
02.2021 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
Tech Support I
Verizon Wireless
02.2018 - 02.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
Repair Technician
Cellairis
01.2017 - 03.2018
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
Education
Associate of Arts - Business Administration
MTSU
Murfreesboro, TN05.2016
High School Diploma -
Nashville School Of The Arts
Nashville, TN05.2015
Skills
- IT Troubleshooting
- Technical Documentation
- Strong Communication Skills
- Microsoft Office 365
- Windows and Mac OS Proficiency
Certification
- COMPTIA A+ - Currently Studying
Timeline
Graphic Designer
Genesco
02.2021 - Current
Tech Support I
Verizon Wireless
02.2018 - 02.2021
Repair Technician
Cellairis
01.2017 - 03.2018
Associate of Arts - Business Administration
MTSU
High School Diploma -
Nashville School Of The Arts
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