QUINLYN SOWELL
Houston,TX
Summary
- Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions.
- Organized multitasker with excellent planning and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
RECOVERY HOUSE MANAGER
TRT
12.2017 - 04.2019
- Assessed facility and equipment for repair and replacement needs to maintain quality of therapeutic care.
- Completed random audits and reported results to TRT owner.
- Monitored patient care, human resources and implementation of TRT policies and procedures.
- Maintained safe environment for patient facility with continuous surveillance.
- Evaluated and screened patients to determine needs and provide necessary support.
- Assisted clients in exploring career options and vocational goals.
- Assisted individuals with addressing disabilities and developing career plans.
HEAD LIFEGUARD
SHSU
01.2016 - 12.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Developed and implemented lifeguard training programs, documentation and assessments.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
SUPERVISOR / ASSISTANT MANAGER
A BEAUTIFUL POOLS
04.2013 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Community Work Volunteer
SIRE
06.2013 - 07.2015
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
- Gained knowledge and experience working with children in educational setting.
- Helped clients navigate social services system and access needed resources.
- worked with horses during this process and developed skills in ranching
- worked with and assisted children with disabilities such as autism, aspergers, etc.
PALs Volunteer Work
CY FAIR HIGH SCHOOL
09.2012 - 06.2013
- Planned and delivered numerous activities and special events.
- Gained knowledge and experience working with children in educational setting.
- Exhibited excellent communications and customer service relations skills.
- Developed communication strategies to promote charity events.
- worked with children on Tuesday's and Thursday's with learning disabilities and behavioral issues
CASHIER
Menchie's Frozen Yogurt
09.2011 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
LIFEGUARD
YMCA
09.2011 - 09.2012
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Education
No Degree - Psychology
Sam Houston State University
Huntsville, TXHigh School Diploma -
CY FAIR HIGH SCHOOL
HOUSTON TX2013
Skills
- Clinical Staff Management
- Problem Resolution
- Creative Thinking
- Staff Management
- Leadership Development
- Product and Service Knowledge
- Microsoft Office Expertise
- Customer Relations
- Data Entry
- Youth Advocacy
- Verbal and Written Communication
Timeline
RECOVERY HOUSE MANAGER
TRT
12.2017 - 04.2019
HEAD LIFEGUARD
SHSU
01.2016 - 12.2017
Community Work Volunteer
SIRE
06.2013 - 07.2015
SUPERVISOR / ASSISTANT MANAGER
A BEAUTIFUL POOLS
04.2013 - 06.2016
PALs Volunteer Work
CY FAIR HIGH SCHOOL
09.2012 - 06.2013
CASHIER
Menchie's Frozen Yogurt
09.2011 - 06.2013
LIFEGUARD
YMCA
09.2011 - 09.2012
No Degree - Psychology
Sam Houston State University
High School Diploma -
CY FAIR HIGH SCHOOL