Assistant Manager
Kona Ice
12.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in the workplace.
- Made hiring recommendations to increase the company's productivity and profitability with quality workers.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed a 500k dollar Kona Ice Truck, which included driving, cleaning, restocking, and selling merchandise.
