Quinn Birkeness
Colorado Springs,CO
Summary
Extremely versatile individual with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee, and management communications with innate relationship and rapport cultivating strengths.
Overview
8
8
years of professional experience
Work History
Assistant Manager/Office Head/Horse Wrangler
Academy Riding Stables
07.2019 - Current
- Worked closely with the General Manager in leading our team to provide a once-in-a-lifetime experience for 100+ guests a day and care for our herd of horses.
- Solely responsible for running daily operations 2-3 days a week to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, as well as completed inventory weekly.
- Confirmed and rebooked reservations, answered phone calls, administered waivers, and checked in guests.
- Converted paper records of equine health, invoices, and employee information into Excel.
- Designed artwork and branding for merchandise and staff uniforms.
- Took groups on memorable and informational horseback tours of Garden of the Gods.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Trained new hires for multiple positions, resulting in stronger staff development and increased productivity.
- Managed feeding and general stable procedures, communicating issues or significant maintenance requirements when necessary.
Receptionist
Mercedes-Benz Of Colorado Springs
03.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central phone system and directed calls accordingly.
- Assisted Accounts Payable by balancing repair orders and forwarding invoices.
- Reorganized filing systems for Accounts Receivable.
- Mailed out titles and temporary tags daily for the Finance Department.
- Updated accounting data specific to monthly inventory, floor plans, and recalls at the end of each month.
- Produced daily deposit reports using CDK Global.
Social Media Content Creator
Junior Achievement USA
07.2017 - 05.2019
- Improved Area Offices' website functionality by redesigning, updating, and implementing HTML codes, plug-ins, and extensions.
- Converted .jpeg images into vector files for website publishing using Adobe Illustrator and Photoshop.
- Created content for the national headquarters that also fed into 100 area sites across the country.
- Composed original, creative material on various types of platforms to be posted daily.
- Maximized viewership by continuously monitoring social media audits.
- Collaborated with members of the software development team and Graphic Design Vice President to reach biweekly goals.
Customer Service Representative
Pizza Hut
02.2016 - 07.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned duties for various positions in order to provide helpful assistance when needed.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Worked closely with the Shift Lead to solve problems and handle customer concerns.
- Processed orders promptly to increase customer satisfaction.
Education
Bachelor of Arts - Visual And Performing Arts
University of Colorado At Colorado Springs
Colorado Springs, CO12.2021
Skills
- Teamwork and Collaboration
- Operations Management
- Customer Service
- Documentation and Reporting
- Data Entry
- Complex Problem-Solving
References
- Samantha Perez, General Manager at Academy Riding Stables: (719) 250-9867
- Ben Smith, Senior Wrangler and Trainor at Academy Riding Stables: (703) 447-0583
- Mary Craft, Assistant Manager at Academy Riding Stables: (502) 919-3585
Timeline
Receptionist
Mercedes-Benz Of Colorado Springs
03.2022 - 07.2022
Assistant Manager/Office Head/Horse Wrangler
Academy Riding Stables
07.2019 - Current
Social Media Content Creator
Junior Achievement USA
07.2017 - 05.2019
Customer Service Representative
Pizza Hut
02.2016 - 07.2017
Bachelor of Arts - Visual And Performing Arts
University of Colorado At Colorado Springs
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