Quinn Bracken
Cincinnati,OH
Summary
A highly motivated individual seeking to advance in my career. Described as friendly and energetic, who can add positivity to the work environment. Well-versed in customer service and communication skills. Excellent in organization and planning skill sets. Adaptable to promote efficiency, and influence positive outcomes.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Power Wellness
Cincinnati, OH
10.2024 - Current
- Performed data entry into computer systems to maintain accurate records of customer information.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled sensitive information in a confidential manner.
- Assisted with scheduling appointments for clients and visitors.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
Supervisor
Gabe's
Cincinnati, OH
03.2024 - 10.2024
- Oversees daily operations of the department, ensuring a smooth workflow and timely completion of tasks.
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handles customer complaints, resolves issues, and adjusts policies to meet changing needs.
- Solicits customer feedback to identify and improve on areas of weakness.
- Evaluates staff performance and provides coaching to address inefficiencies.
- Collects, arranges, and inputs information into the database system.
- Optimizes customer experience by delivering superior services, and effectively troubleshooting issues.
Cashier/Sales Associate
Gabe*s
Cincinnati, OH, OH
01.2023 - 10.2024
- Greeted customers entering the store and responded promptly to customer needs.
- Ensures all customers have a great shopping experience by providing friendly, helpful customer service, and assisting in maintaining the overall cleanliness of the store.
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted to supervisor.
Hostess
Olive Garden
Cincinnati, OH
04.2021 - 11.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Hosts/hostesses assist with the planning, preparation, and organization of events, and manage any relevant staff working as helpers, including a kitchen or serving staff
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Relayed guest comments or suggestions to manager on duty for further action.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Promoted to Lead Hostess
Sales Associate
American Eagle Outfitters
Cincinnati, OH
08.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Primary job duties for American Eagle sales associates include providing customer service
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Anderson Highschool
05-2023
Skills
- Customer service
- Time management
- Goal-Oriented
- Training and mentoring
- Problem-solving abilities
- Critical thinking
- Conflict resolution
- Prioritization
- Keyholder experience
- Process Analysis
Timeline
Front Desk Receptionist
Power Wellness
10.2024 - Current
Supervisor
Gabe's
03.2024 - 10.2024
Cashier/Sales Associate
Gabe*s
01.2023 - 10.2024
Hostess
Olive Garden
04.2021 - 11.2022
Sales Associate
American Eagle Outfitters
08.2020 - 01.2021
High School Diploma -
Anderson Highschool
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