Quinn Campbell
Huntington Station,NY
Summary
Driven Operations Manager and Cold Caller with a proven track record at Byson Real Estate and Rocco's Brick Oven Pizza & Catering. Excelled in building client relationships and leading teams to enhance customer service ratings. Skilled in CRM and staff management, demonstrating exceptional decision-making and empathy. Achieved significant improvements in operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Cold Caller
Byson Real Estate
Brooklyn, NY
01.2024 - Current
- Performed data entry tasks into company database while communicating with customers over the phone.
- Networked to build a client base and promote our services to new clients.
- Conducted research of prospective clients in order to identify decision makers and contact them directly.
- Maintained records of customer interactions, account status, changes or updates, and produced activity reports.
Operations Manager
Rocco's Brick Oven Pizza & Catering
Huntington, NY
11.2020 - 02.2025
- Maintained accurate inventory records to track stock levels and minimize costs.
- Delegated work to staff, setting priorities and goals.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Managed customer service inquiries and complaints.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Science - Finance
SUNY Geneseo
Geneseo, NY05-2027
Skills
- Stress tolerance
- Patience and persistence
- Empathy display
- Goal orientation
- Call control
- Professional speaking
- Decision-making
- Staff management
- Team leadership
- Customer service
- Relationship building
- Customer relationship management (CRM)
Affiliations
- Chess
- Art
- Sports and Historical Memorabilia Collecting
- Volunteering
References
References available upon request.
Timeline
Cold Caller
Byson Real Estate
01.2024 - Current
Operations Manager
Rocco's Brick Oven Pizza & Catering
11.2020 - 02.2025
Bachelor of Science - Finance
SUNY Geneseo
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