MELISSA THOMPSON
Southfield,MI
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
13
13
years of professional experience
Work History
COLLECTIONS SPECIALIST
Automotive Credit Corporation
01.2022 - Current
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
Account Specialist
De Ramus Boarding
01.2021 - 01.2022
- Streamlined the application process for prospective tenants, resulting in quicker lease signings.
- Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Generated leads for sales and rental properties through cold calls and referrals.
INSURANCE AGENT
AAA Insurance
01.2016 - 01.2021
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Analyzed risk factors to recommend appropriate coverage levels.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
Account Specialist
De Ramus Boarding
10.2010 - 05.2016
- Streamlined the application process for prospective tenants, resulting in quicker lease signings.
- Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
BACHLORS DEGREE -
01.2010
Skills
- Strong attention to detail with emphasis on accuracy and strong analytical skills
- Ability to apply good judgment and professional integrity in decision making
- Strong ability to communicate both orally and in writing
- Records Maintenance
- Credit and Collections
- Records Management
- Persuasion Techniques
- Goals and Performance
- New Hire Training
- Multitasking Capabilities
Leadership Experience
My goal is to obtain a position with a company that values team work, professional development, leadership and ethics.
Timeline
COLLECTIONS SPECIALIST
Automotive Credit Corporation
01.2022 - Current
Account Specialist
De Ramus Boarding
01.2021 - 01.2022
INSURANCE AGENT
AAA Insurance
01.2016 - 01.2021
Account Specialist
De Ramus Boarding
10.2010 - 05.2016
BACHLORS DEGREE -
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