Quinn Firestone

Woodland Hills,CA

Summary

Highly personable and adaptable individual with a natural talent for outstanding customer service and creating memorable dining experiences. Exhibits a deep understanding of menu offerings and food handling protocols, along with exceptional multitasking and communication skills. Dedicated to cultivating a positive dining environment and ensuring the highest level of guest satisfaction.

Overview

years of professional experience

Work History

Server

SUGARFISH by Sushi Nozawa

07.2023 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Explained menu items and suggested appropriate options for food allergy concerns.
Enhanced team efficiency, collaborating effectively in high-pressure settings.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Cashier

The Stand

03.2021 - 07.2022

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collected and authorized payments of guests.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Used POS system to enter orders, process payments and issue receipts.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Maintained energy and enthusiasm in fast-paced environment.
Built relationships with customers to encourage repeat business.
Answered questions about store policies and addressed customer concerns.

Snack Bar Volunteer

West Valley Girls Softball

03.2019 - 07.2019

Kept kitchen, counter and dining areas cleaned and sanitized.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Completed milkshakes and ice cream desserts for customers.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Accurately operated cash register to process customer payments.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Education

Associate of Business Administration - Business Administration

Pierce College

Woodland Hills

06.2026

High School Diploma -

Agoura High School

Agoura Hills, CA

06.2022

Skills

2 Years of server experience
Time Management Skills
Strong work ethic
Exceptional customer service

High volume dining
Team collaboration
Food sales and promotion
Multitasking and organization

Timeline